19 Support Technician (On-Site Austin, TX) Jobs in Austin, TX
Diasorin is Hiring a Support Technician (On-Site Austin, TX) Near Austin, TX
- Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.
- Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.
Key Responsibilities And Duties
- Provide tier 2 support for all site related end user services & projects
- Support regional needs related to end user services & projects
- Troubleshoot and resolve all tickets routed to you according to the established SLAs.
- Physical work in office & plant environments including carrying hardware & troubleshooting
- Manage inventory, including acquisition and disposal of all IT related equipment according to policies.
- Ability to collaborate with IT peers to ensure successfully delivery to our customers
- Other duties as assigned
- Must work onsite at Diasorin office
- Limited travel may be required
- Work is normally performed in a typical office work environment
- Frequent use of personal computer, copiers, printers, and telephones
- Frequent work under stress, as a team member, and in direct contact with others
- Physical Demands: All positions require standing, stooping, bending, climbing, sitting, kneeling, and lifting at least 10 lbs. Additional physical requirements are listed below:
- Pounds lifted (20 to 50lbs)
- Vision (Color) on the job is required occasionally
Specialization: Scientific/Technical/Computer Science or equivalent
Experience: At least 1 years of relevant experience.
Technical Competencies:
- Understanding of Microsoft Office products
- Hands on experience deploying & supporting Windows desktop OS in an enterprise environment
- Knowledge of and the ability to use remote support tools
- Ability to maintain printers & work 3rd party printer support vendors
- Knowledge of Networking concepts relating to end user devices such as DHCP, DNS, TCP/IP
- Good communication skills (written, verbal, and listening) with the ability to communicate effectively with clients of varying technical expertise
- Apple support including Mac Books & iPads is a plus
- SCCM application & image delivery is a plus
- M365 exposure is a plus
- Certification in ITIL, Microsoft, or CompTIA is a plus
- Video conferencing solution support, exposure to Teams environment is a plus
- Exposure to a change-controlled environment is a plus
- Experience with the FreshService ticketing system is a plus
- Good interpersonal skills
- Operational independence
- Collaborative mindset
- Time and priority management
- Ability to analyze and problem solve
- Technology enthusiast
Job Summary
Full Time
$52k-64k (estimate)
06/22/2024
07/19/2024
cn.diasorin.com
<25
The job skills required for Support Technician (On-Site Austin, TX) include Troubleshooting, Networking, Computer Science, Microsoft Office, Communication Skills, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Technician (On-Site Austin, TX). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Technician (On-Site Austin, TX). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Technician (On-Site Austin, TX) positions, which can be used as a reference in future career path planning. As a Support Technician (On-Site Austin, TX), it can be promoted into senior positions as an Applications Support Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Technician (On-Site Austin, TX). You can explore the career advancement for a Support Technician (On-Site Austin, TX) below and select your interested title to get hiring information.
If you are interested in becoming a Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Technician job description and responsibilities
The Support Technician must offer technical assistance to clients and analyze technical requirements.
01/19/2022: Cheyenne, WY
The Support Technician should be able to help customers facing trouble understanding how certain hardware or software works.
04/11/2022: Pittsfield, MA
Support technicians must be extremely knowledgeable and skilled regarding the product they are providing support for so as to best help the customer.
02/27/2022: Nashville, TN
A support technician must be good at listening and communication skills to be clear that both the user and support specialist understand any problem, solution or user requirements.
01/25/2022: San Jose, CA
Maintains the computer and network systems of an organisation.
03/03/2022: Memphis, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Technician jobs
Provide plant wide support both desk side and via remote correspondence.
03/04/2022: Salt Lake City, UT
As computers and software become more complex, support technician will be needed to provide technical assistance to customers and other users.
03/19/2022: Frankfort, KY
Candidate must know that a combination of technical skills, persistence and customer service skills are needed to be a support technician.
04/05/2022: Port Arthur, TX
A technical support should be able to work calmly when under pressure.
01/19/2022: Reno, NV
Gaining this skills set can enable a support technician to command higher wages from employers.
02/14/2022: Fort Wayne, IN
Step 3: View the best colleges and universities for Support Technician.
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