1 Help Desk Technician Job in Vernon, IL
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dice is Hiring a Help Desk Technician Near Vernon, IL
Work Hours: 1st shift 7 - 4 CSTDescription:SummaryThe Support & Ops Tech II is responsible for providing Enterprise Level IT Support and ongoing technology project services to CDW coworkers across all CDW Locations.
Key Areas of Responsibilities
Facilitate the business' needs for ongoing technical support.
Follow all guidelines and operational procedures.
Respond to requests and incidents for technical support within agreed upon response times.
Follow all team guidelines and operational procedures, identify gaps in our knowledge base
Provide Tier II technical support for company hardware and software, including.
- Complete and close incidents and services requests within agreed response times.
- Consistent user engagement/follow-up -Keep coworkers informed of the status of their tickets.
Support deployments and hardware refreshes
Follow all asset management guidelines and procedures
Create and submit knowledgebase documentation
Education And/or Experience QualificationsHigh School Diploma or equivalent.
3 years experience in an IT related field.
Required QualificationsExcellent verbal and written communication skills with the ability to effectively interact with stakeholders and leadership.
Strong attention to detail.
Strong multitasking ability to handle multiple tickets and project concurrently.
Ability to write and present information and documentation.
Demonstrated organizational and time management skills.
Experience working in a Tier "1" phone technical support environment
Experience supporting Microsoft Office 365
Experience with VPN solutions and troubleshooting network connectivity
Experience working with desktop wireless configurations/setups
Experience with Active Directory (creating accounts, changing accounts, adding objects to OU's
Ability to work under general supervision.
Strong interpersonal skills.
Demonstrated ability to provide remote IT support.
Experience deploying and supporting Windows 10.
Experience installing/uninstalling PC hardware/software.
Experience performing mass workstation deployments and migrations.
Willingness to work overtime when needed and flexibility in schedule based on business needs.
Experience supporting Windows 10 and Mac OSx
Experience supporting iOS and Android
Experience using ServiceNow
Experience supporting Citrix
Skills:Help desk support, Help desk, Troubleshooting, Customer service, Service desk, Windows 10, Active directory, Phone support, Office 365, Technical support
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Help Desk Technician
Job Summary
Full Time
Consumer Services
$57k-71k (estimate)
06/07/2024
07/03/2024
WINNEMUCCA, NV
200 - 500
2003
STEVE BROWN
$50M - $200M
Consumer Services
Related Companies
The job skills required for Help Desk Technician include Help Desk, IT Support, Troubleshooting, Customer Service, Technical Support, Active Directory, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.
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