dice is Hiring an IS Product Owner Analyst - CRM Near Addison, TX
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Concentra, is seeking the following. Apply via Dice today! The Customer Relationship Management (CRM) Product Owner Analyst serves as the voice of the customer within the team and has ownership and accountability of the backlog prioritization, roadmap planning, development, and launch of their team's features. The CRM Product Owner Analyst must have deep understanding of the strategic vision of their program to influence the team without direct management authority. This role will require connecting with users and obsessing over their needs. Responsible for building strong and lasting relationships throughout the business and technology to anticipate the needs of their team and customers while maximizing business value. Read More Overview Information BenefitsEmployee Benefits
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation , if required. *This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management* Concentra is an Equal Opportunity Employer, including disability/veterans Read More About Position Benefits Responsibilities
Operate as a dedicated member on their development team which includes attending Scrum ceremonies, providing customer input, and preventing delays to their progress through subject matter expertise, guidance, and leadership
Partner with business analysts to write User Stories in agile toolset and define acceptance criteria to ensure "development readiness" prior to sprint planning sessions
Maintain product roadmap - ensuring understanding by their team and reporting progress to leadership
Prioritize and relentlessly maintain the backlog to ensure focus of the team and maximize the contributions of the development team
Build and maintain relationships with key stakeholders in cross-functional business and technology leadership roles to grow and mature their product
Partner with other members of the Product Management team, Business Owner, Program Managers, and Portfolio Manager to understand cross-team dependencies and properly sequence work
Connect with user community and solicit ideas that may result in new product features or shifts in priority
Contribute to the planning, execution, and review of each sprint through clear communication to the developers
Accept User Stories based upon the acceptance criteria before UAT to minimize requests for change and/or potential delays in delivery
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Read more about responsibilities QualificationsEducation/credentials
Bachelor's degree in Computer Science, Management Information Systems or related field
In lieu of an undergraduate degree, the ratio is 1:1 meaning one year of college is equal to one year of directly related work experience and vice versa
Professional Scrum Product Owner (PSPO), Certified Scrum Product Owner (CSPO), Certified SAFe Product Manager (SAFe POPM) or willingness to complete upon hire
Job-related experience
5 years working on a Customer Relationship Management (CRM) product or directly supporting sales department's use of the CRM; Microsoft Dynamics experience is a plus, but not required
Developing, managing, and partnering with technology teams to deliver a roadmap that incorporates the ideas and supports the strategies of cross-functional department leaders
Operating in or interacting with teams using Agile methodologies, ideally Scrum or SAFe is preferred
Dictating and/or capturing business requirements, ideally in the form of User Stories
Experience working with technology teams especially digital product development
Analyzing data to determine impact and make informed decisions
Communicating professionally - clear and concise communication whether written, verbal, or formal presentation to all levels of an organization including executives
Translation between business and technology teams in a liaison role with the goal of shared understanding by avoiding jargon or tech speak is preferred
Operating and problem solving in especially ambiguous situations
Ability to commit to a decision, disagree, and deliver bad news
Delivering results in a time-sensitive environment
Job-related skills/competencies
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Operates and interacts with teams using Agile methodologies, ideally Scrum or SAFe is preferred
Dictating and/or capturing business requirements, ideally in the form of User Stories
Experience working with technology teams especially digital product development
Analyzing data to determine impact and make informed decisions
Communicates professionally - clear and concise communication whether written, verbal, or formal presentation to all levels of an organization including executives
Translation between business and technology teams in a liaison role with the goal of shared understanding by avoiding jargon or tech speak
Superior and competent problem-solving skills in especially ambiguous situations
Ability to commit to a decision, disagree, and deliver bad news
Delivers results in a time-sensitive environment
Excellent analytical and problem-solving skills are essential
Ability to effectively multi-task and adapt to changing business priorities
Excellent attention to detail
Large scale multi-site IS operations experience
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