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Assistant Store Manager
Jobs in Boston, MA
DICK'S Sporting Goods is Hiring a <p>Assistant Store Manager</p> Near Boston, MA
We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams.
If you are ready to obsess over the athlete and make a difference in your community, apply to join our team today!
OverviewDICK’S House of Sport is seeking a passionate, people-first store leader to oversee store operations in our Boston, MA location.
GREAT PLACE TO WORK
- Hires and builds effective hourly and salaried teams by ensuring a diverse mix of backgrounds, skillsets, perspectives, and experiences are adequately represented; recruits and hires the best with key emphasis on experts in key categories; creates a feeling of belongness and strong team morale; establishes common objectives and a shared mindset to ensure alignment and cohesion.
- Responsible for partnering with the Service and Selling Culture Director to drive the highest level of customer service throughout the store, ensuring our teammates are driving the DICK’S Common Purpose and delivering hassle-free, engaging, athlete-first service.
- Operational responsibilities will include partnering with the events team to set-up and breakdown in-store and Field events to ensure the optimal athlete experience; requires staying closely aligned with community and in-store event activities.
- Directly involved in hiring and interviewing (e.g., completing the last interview), partners with ASM when possible to make the final decision on candidates; stays connected to the current talent gaps and hires appropriately to ensure coverage.
- Shares responsibility of conducting Day 1 Orientation with the Service and Selling Director to formally launch a positive teammate experience with all new hires.
- Builds a people-first culture by consistently connecting with every teammate and building trust; actively listens and dedicates time to their development and career interests, staying invested in their well-being, and seeking to understand any roadblocks (personally and professionally).
- Coaches and develops oneself and others by infusing learning into day-to-day leading; places an equal priority on development and accountability through motivation, hands-on coaching, regular exposure, and stretch assignments; builds development plans in partnership with teammates when necessary.
- Uses any possible moment to lead through coaching and development; instead of taking charge, the Service and Selling Director provides in-the-moment coaching by creating space for leaders to identify opportunities within the store or a specific task, allows them to think through actionable solution.
- Communicates regularly and transparently with teammates at all levels, understanding that honesty and clear communication channels are enablers of overall team success.
- Point of contact for implementing training initiatives, bringing the vision and experience to life. Conduct one on one teammate conversations, assist with facilitating training workshops and conduct role play exercises to ensure all teammate are meeting the needs of the athlete”.
- Plans, organizes, and controls long term a year out, highlighting important dates for the team and reoccurring events. As events approach, supports the ASM at 90 days out using effective tools and processes to achieve key milestones, tasks, and commitments aligned with organizational goals and needs; teaches and guides the team on how to plan for the long and short-term (30 and 60 days out) while anticipating potential roadblocks and adjusting quickly in the moment.
- Starts each week in partnership with the Service and Selling Director by driving conversations and holding working sessions to develop a plan of attack for the week ahead; during leadership meetings, the leadership team is the nucleus to ensuring a results-driven direction has been set with clear goals and information is cascaded / flows in and out of the store in order for everyone to feel equipped with the knowledge to do their job appropriately.
- Responsible for meeting budgets in the areas of sales, expense, all Profit & Loss (P&L) categories, metrics and overall store contribution.
- Drives the overall financial performance of the store by utilizing reporting tools and implementing strategies/tactics designed to improve store performance.
- Monitors competition assortments, pricing strategies as well as promotions to gain a competitive advantage.
- Validates teammates schedules are accurately inputted to meet athlete demands and drive times by ensuring the right people are in the right place at the right time, from opening to closing.
- Plans teammate schedules in advance by assessing events or initiatives coming down the pipeline and planning hours / coverage accordingly by using the workforce management tool on a regular basis.
- Focuses on the strong connection between athlete satisfaction and teammate engagement; leverages insights to drive a culture that equally prioritizes the employee experience and hassle-free shopping.
- When in the store, acts as Head Coach by calling attention to hot floors, identifying unattended athletes and providing teammate coverage, and overall ensuring the athlete’s shopping experience is optimal (e.g., product and teammate accessibility).
- Ensure the visual strategy developed by the CSC Visual team is executed flawlessly, creating a compelling in-store experience that is easily understood by the athlete and in turn drives sales.
- Regularly conducts data digs using financial and operational tools (e.g., balance scorecard, P&L, Intera, etc.) to uncover business trends beyond the surface and leverage insights when building out financial and operational strategies for the store; controls expenses and drives sales to maximize ROI.
- Establishes a vision and sets direction by enabling teammates to understand how their responsibilities and actions directly align to the common purpose and overall performance and success of the company; motivates and inspires while setting expectations to bring out the best in everyone.
- Supports and empowers leaders to identify obstacles/challenges seen in the data; make process connections to understand the root causes, and then come to a solution / conclusion on how to address / mitigate; the only assistance provided by the leadership team is education around the connection points between behaviors and the data.
- Responsible for meeting budgets in the areas of sales, expense, all Profit & Loss (P&L) categories, metrics and overall store contribution.
- Drives the overall financial performance of the store by utilizing reporting tools and implementing strategies/tactics designed to improve store performance.
- Monitors competition assortments, pricing strategies as well as promotions to gain a competitive advantage.
- Creates opportunities to get involved with the communities; hosting events, support volunteer opportunities, etc.
- Creates a store environment where everyone feels welcome and safe.
- Builds direct relationships with local leaders and partners with the Community Integration Director to ensure the team is able to serve, give back, and create job opportunities within the community.
- Actively recruits within the community to ensure the store’s teammates reflect the communities that it serves.
- Takes time to gain a deep understanding of both industry and competitor trends.
- Demands high standards and holds self and others accountable by establishing clear responsibilities and processes for monitoring work and measuring results; unafraid to give difficult feedback and is willing to take action and address low performance.
- Continuously empowers the team to evolve their operational mindset in order deliver on the programs and processes required to ensure athletes receive desired products both omni and in-store.
- Walks the store and validates that game plans are executed, visual planning standards are met, and that the store is clean, organized, and safe.
- Educates and empowers the team to be technical experts by taking ownership of high standards; creates opportunities for them to learn and showcase their skillset, product knowledge, operational excellence, and visual execution; never overlooks an opportunity to celebrate achievements and highlight a teammate’s impact, contribution, or growth.
Qualifications
- Bachelor's Degree in Business, Management, Communications or related area
- 5-7 years experience including 5 years of leadership experience, 3 years of store leadership/general manager experience, 5 years of retail/hospitality/customer service experience
Job Summary
Full Time
Retail
$72k-112k (estimate)
06/23/2024
07/21/2024
dickssportinggoods.com
CORAOPOLIS, PA
>50,000
1948
Public
LAUREN R HOBART
$5B - $10B
Retail
Related Companies
About DICK'S Sporting Goods
Dick's is an online retailer that distributes gym equipment, recreational products, apparel, footwear and related accessories.
The job skills required for <p>Assistant Store Manager</p> include Customer Service, Leadership, Coaching, Commitment, Initiative, Store Operations, etc. Having related job skills and expertise will give you an advantage when applying to be a <p>Assistant Store Manager</p>. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by <p>Assistant Store Manager</p>. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for <p>Assistant Store Manager</p> positions, which can be used as a reference in future career path planning. As a <p>Assistant Store Manager</p>, it can be promoted into senior positions as a Grocery Store Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary <p>Assistant Store Manager</p>. You can explore the career advancement for a <p>Assistant Store Manager</p> below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Assistant Store Manager job description and responsibilities
To assist the Store Manager / Operations Manager to drive sales by managing the smooth functioning of the store and control the store team to ensure all work / policies & procedures are carried out within the remit of ‘Store daily operations’ (sales; merc
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Ability to connect with the customer.
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Listen, understand and take action.
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Communicate as efficiently as possible.
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Step 3: View the best colleges and universities for Assistant Store Manager.
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