**LOCATION:** Madison, WI **Summary:** If you are an individual who enjoys learning new things, talking to people and has a passion for customer service, please read on! The QTI Group is assisting our client, a progressive bio-tech company on Madison's south side, in hiring a **Customer Service Specialist**. This is a DIRECT HIRE onsite opportunity with a schedule of Monday - Friday, 9:00 am - 6:00 pm, and the pay rate is $20 /hour, based on experience. Apply online today!

**Responsibilities:**

* Communicate with internal and external customers via phone, chat, email, or other methods

* Provide service to domestic customers by processing sales orders, provide order confirmation, tracking information, answer questions, and troubleshoot issues within a timely manner

* Process international orders from branches, distributors and direct customers from inquiries to paid invoice

* Prepare export paperwork and documentation

* Handle customer service needs after the shipment such as credits, debits, proof of deliveries, replacements, returns, etc.

* Monitor, follow up and resolve open orders

* Assist team members to accomplish tasks and meet customer requirements

* Create, review and update customer account information

* Perform other duties as business needs require

**Qualifications:**

* HS diploma or equivalent is required

* 2 years customer service experience

* Working familiarity with ERP software

* Demonstrated ability to efficiently use Microsoft Office products

* Ability to learn quickly and multitask with interruptions

* Strong oral and written communication skills and attention to detail

* Strong organizational skills and time management

* Must be able to work in an office setting with a structured, team environment

* Ability to work in areas of limited space and to sit for extended periods of time and move from workstation to other areas of the building and throughout the campus

* Must be Covid 19 vaccinated

#MMAS