Founded in 1978, Dicker Data is Australia’s leading locally owned and operated distributor of ICT hardware, software, cloud and IoT solutions for over 10,000 reseller partners across Australia and NZ.

An ASX listed (ASX: DDR) company, we are recognised in the industry for our award-winning record of gender equality, diversity and inclusion and we pride ourselves on building sustainable business practices. We understand the importance of hiring the right people to build successful teams, and of supporting our people to reach their full potential in every aspect of work and life.

Our Vision

To inspire, educate and enable Australian technology resellers to achieve their full potential through the delivery of unparalleled service, technology and logistics.

Our Values

At Dicker Data, we pride ourselves on our family centric culture. Our people band together for a common goal, willing to lend a helping hand and often going above and beyond to support their colleagues. The values that underpin our company culture are the drivers of our ongoing success:

• Agile
• Solution focused
• Respect for all people
• Integrity in the way we operate

About You

You will be a customer-focused team player with a high attention to detail and the drive to deliver operational excellence to our partners, and internal and external stakeholders.

What you will do in the role

Buying

• Vendor order management, including order placement, issue resolution and process optimisation
• Liaise with internal and vendor teams to drive buying efficiencies
• Run escalation paths for critical orders
• Manage linked sales order placement and negative backorder placement

Stock Management

• Work with the product team to manage and resolve aged inventory. This would involve supporting the quarterly rotation as required and assist with the resolution of any other stock issues
• Work with internal teams and Cisco to resolve return, faulty, discontinued stock issues
• Process customer return requests for electronic licensing

Contract Management

• Understand terms and conditions relevant to vendor, partner and buying program agreements
• Contribute to the development of operations tools and information for internal teams to drive process improvement

Customer Service

• Work with internal and vendor stake holders to respond to enquiries via the Cisco Sales and Pure Operations inbox
• Manage Cisco sales inbox and allocate incoming emails to relevant groups
• Responsible for management and uploading of ETAs received from the vendor

Processes

• Communicate effectively at multiple levels with on vendor and internal operational matters
• Support claim and reconciliation process
• Assist finance with any price or claims enquiries
• Coordinate daily POS and INV
• Manage weekly Open Orders
• Inventory reporting updates, hold orders etc

What you will need to succeed in the role

• Strong communication and interpersonal skills
• Good administrative skills and business writing skills
• Sales background and skills
• General industry experience
• Good negotiation skills
• General business acumen and skills preferable
• Good presentation skills and/or experience
• In-depth product knowledge preferable
• Relationship building skills
• Intermediate MS Office Applications

Our Benefits

• A highly competitive salary package depending upon experience
• Hybrid and sustainable working environment
• Staff only on-site gym & weekly corporate fitness classes
• A selection of freshly prepared lunch options provided daily
• Free on-site parking and electric parking stations
• A relaxed, modern office setting with smart casual dress
• Access to discounted banking, superannuation and health insurance offers via our corporate partners
• Company paid parental leave scheme
• Employee Assistance Program
• On site school holiday program for children of Dicker Data staff

Only those with the legal right to work in Australia may apply for this position.

Only short-listed candidates will be contacted.