Are you organized with a keen eye for detail? Are you experienced with logistics and transportation? Do you enjoy leading a team and driving results? You could be our next rising star!

Our Transportation Dispatcher works in our corporate office setting. We offer competitive pay, bonus incentives, great benefits, and an opportunity to grow and develop with our company. If you are results oriented, purpose driven, value serving others, and enjoy developing talent, we welcome and encourage you to join our team!

At Dickerson Transportation, Inc. we are a fast-growing, privately-owned company operating in Mississippi and the surrounding states with a commitment to keep our customers and communities going! We will do this by focusing on solutions, maintaining commitment to our people and customers, and ensuring on-time delivery of fuel and related products.

Job Summary:

As a Transportation Dispatcher, you are ultimately responsible for managing inventory, fuel dispatch and pricing, scheduling maintenance of trucks, and providing superior customer service. You will also assist in driver management to include interviewing, scheduling and overseeing training objectives.

Duties & Responsibilities:

• Gather and interpret relevant inventory management data and monitor key performance data to anticipate customer service problems, opportunities and risks.
• Provide high level of customer service and clear communication to drivers and clients while dispatching in a constantly changing environment.
• Respond to calls, emails, and texts from drivers and clients at a fast pace while thinking quickly and clearly. Must have sound judgment to address situations as they arise.
• Manage, listen, and direct employees and common carriers as well as other partners .
• Participate in hiring, training and disciplinary action for all Truck Drivers.
• Manage attendance and leave time requests of all Drivers.
• Performs other duties as assigned.

- Inventory Management

• Review and gather customer inventory levels from online database and reconcile daily
• Communicate with sites for corrections as needed and adjust loads
• Analyze, evaluate and dispatch in line with customer needs

- Fuel Dispatch and Pricing

• Forecast and set loads for future shifts
• Evaluate, adjust and monitor dispatched loads
• Price and coordinate daily dispatch of fuel with vendors
• Review drivers hours of service ensuring safety and in line with DOT regulations
• Prioritize and assign loads by inventory, customer, price, pull points and geography
• Dispatch common carrier trucks

- Customer Service

• Receive and gather customer orders and communicate instructions to drivers
• Ability to defuse situations, research problems and address concerns as needed

- Truck Maintenance

• Set up POs and schedule required truck maintenance, update and maintain DOT maintenance records
• Communicate with drivers and vendors for scheduling required maintenance
• Ability to coordinate truck and load changes due to breakdowns and quickly route deliveries to maintain schedule while minimizing downtime and maintenance expense

- Driver Management

• Assist in the interview and hiring process for new drivers
• Manage training and carding process for all drivers
• Monitor all schedules to insure there are adequate drivers on duty
• Participate in Driver Safety/Operations meetings

Core Competencies:

Commitment to People

• Excellent customer service skills.
• Strong verbal communication and active listening skills.
• Service-oriented by being willing to help others and anticipate customer needs.
• Motivate, challenge, recognize, and mentor drivers and peers.

Focus on Solutions

• Promote and resolve customer issues, in a timely and professional manner.
• Knowledgeable about the companys products, services, and customer-related policies.
• Obtain first-hand customer information and use it for improvements in products and services.
• Concentrate your efforts on the more important priorities and can attend to a broader range of activities.
• Enjoy working hard and seize more opportunities than others.

On-Time Delivery

• Value time and use your time effectively and efficiently.
• Get more done in less time.
• Pursue everything with energy, drive with a focus on results.

Education & Experience:

• High school diploma or equivalent required. 2 years of relevant work experience may be substituted for educational requirement.
• 3 years of relevant Transportation Dispatch experience is required or 5 years of experience in truck driving may be substituted for transportation dispatch experience.
• Must have working knowledge of and be comfortable using Microsoft Word, Excel, Outlook, Internet, email/scheduling software on a daily basis.
• Comfortable with accurately entering billing information into an Excel document and keeping detailed notes for the Accounting Department.
• Knowledge of DOT and CDL regulations is required.
• Ability to understand spoken/written English.
• Candidates must have strong organizational skills, a customer service orientation and an ability to provide drivers and clients with constantly changing information, while paying attention to details.

Supervisory Responsibilities:

• Yes, indirectly approximately 20 drivers.

Essential Physical Requirements:

• Prolonged sitting and usage of computer and standard office equipment.
• Must be able to lift and carry up to 15 pounds.
• Bending, stooping, reaching, pushing, and pulling may be occasionally required.
• May need to work greater than 40-hours per week as required and certain weekends/holidays.
• Constant state of alertness and ability to perform in a safe manner.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law. Equal Opportunity Employer/Disabled/Veterans.