About Didi Hirsch 

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to nearly 200,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable.

As an organization, we value equity, diversity, and inclusion. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible. We intentionally recruit and retain a workforce that is reflective of the communities we serve and strive to cultivate a sense of belonging for them. We embrace employees and candidates from all backgrounds who want to help make this vision a reality.

Summary

Oversees clinical utilization reviews as well as trainings on quality clinical documentation and practices. Also practices continuous quality improvement to ensure agency provision of excellent care and preventive services that are effective, patient-centered, timely, efficient, safe, and equitable. Works primarily with substance Abuse Prevention and Control (SAPC) programs and Crisis Residential Treatment Programs (CRT).

Primary Duties

Compliance

• Conducts chart audits to ensure compliance, accuracy and adherence to local, state, and federal regulations.
• Conducts case/utilization reviews to ensure services provided meet clinical best practice standards.
• Assists in preparation and completion of any external audits.
• Utilizes the agency’s Electronic Health Record systems to review required medical record documentation in a timely and comprehensive manner.
• Closely monitors federal and state regulations and documentation compliance standards, including those for the Department of Mental Health.
• Participates in writing and implementing policies and procedures.
• Attends all SAPC meetings and relates/disseminates essential information to relevant staff within the Agency.
• Attends CRT related meetings as needed.

Quality Data and Improvement

• Supports continuous learning across the agency to ensure high quality service delivery.
• n collaboration with the Quality Manager identifies areas for improvement in the delivery of care, facilitates QI workgroups, develops strategies to assess performance, and interprets data to assess progress.
• Collaborates with other departments within the agency.

Training

• Develops and maintains the Training Manuals for SAPC and CRT programs, which include both EHR functionality as well as compliance requirements.
• Assists staff with technical problems related to use of EHR.
• Provides consultation services for clinical staff around clinical documentation and compliance.
• Plans, schedules, and tracks participation in trainings.
• Develops and delivers trainings agency-wide on various topics related to substance use assessment and treatment.

Position Requirements

• Licensed or License Eligible: LMFT, LCSW, LPCC, Psy.D., or Ph.D.
• At least 1 year of experience in quality improvement and training; or have acquired such skills through clinical or research experience.
• Strong understanding of data utilization and interpretation in driving actionable steps toward QI. Experience with or willingness to learn quality improvement methodologies (PDSA, workflow mapping, root-cause analyses).
• Very clear oral and written communication skills.
• Strong skills in creating visually appealing and clear training materials.
• Savvy in electronic health record systems to train on documentation within our agency’s specific electronic health record.
• Strong working knowledge of State and Local regulations.
• Ability and willingness to travel to various sites as needed for in-service trainings, if appropriate, when/if on-site services resume.
• Demonstrates strong customer-service oriented interpersonal skills.
• Experience managing multiple projects concurrently while maintaining high level organizational skills and attention to detail.
• Flexibility and ability to adapt to changing priorities and needs.
• A commitment to team objectives and Didi Hirsch philosophies.
• Current California driver’s license and a driving record acceptable to the Agency’s insurance carrier.