DigiKey is one of the fastest growing distributors of electronic components in the world. Since its founding in 1972, DigiKey has been committed to offering the broadest selection of in-stock electronic components, as well as providing the best service possible to its customers, aiding engineers through the entire design process, from Prototype to Production. This has led the company to be highly ranked year after year in industry surveys in North America as well as Europe and Asia, in categories covering such facets of business as availability of products, speed of service, responsiveness to problems, and more. Leadership Develops a high-performing sales and customer-centric team focused on delivering results and developing people. Lead, mentor, and motivate the teams, provide guidance, performance feedback, and training to maximize performance and our customer experience. Sales Strategy and Execution: Establish the strategic effectiveness of a customer success playbook and programs that achieve revenue targets, expand market share, and increase customer satisfaction, loyalty, and retention in partnership with e-commerce strategies. Analyze sales data and customer feedback to identify areas for improvement and implement corrective action as needed. Oversee the sales pipeline from lead generation to deal closure. Implement best practices for lead qualification, prospecting, and opportunity management to maximize sales conversion rates. Customer Relationship Management Provide leadership for all sales and support teams both domestic and globally, to achieve effective resolution of customer inquiries and issues and the highest levels of customer satisfaction and loyalty. Evaluates organizational structure, utilization of 3rd party vendors, and systems infrastructure to deliver an exceptional internal and external customer experience. Cross-Functional Collaboration Collaborates with other teams and departments such as marketing, sales enablement, and operations as well as external partners to align sales and support and revenue-generating initiatives to achieve overall company objectives. Provides insight and feedback from the sales and support teams for key VOC marketing strategies and operational efficiencies. Other typical tasks may include: Participate in and may be asked to lead organizational change initiatives. Travel (internationally and|or domestically) up 25% as dictated by business need. Performs other duties as assigned including but not limited to possible reallocation of efforts to other organizations per business need and management request. Minimum/Essential Qualifications: Bachelor's degree in business or other related degree MBA or advanced technical degree preferred Typically, 10 years of experience in sales, customer service, and/or supply chain Typically, 5 years managing teams with a focus on mentoring, coaching and performance management. Deep knowledge of Digi-Key, and/or the electronic component distribution industry Exceptional analytical, negotiation, and verbal/written communication skills are required. Demonstrated ability to work with cross-functional teams at all levels from individual contributors to executives. Superior influencing and leadership skills. Demonstrated ability to influence change based on collaboration. Demonstrated ability to drive change within organizations. Strong business management and acumen skills. Must demonstrate proficiency with business cases, contracts, and negotiation, etc. Demonstrated success working in a global, matrix-environment with ability to influence without direct authority. Experience in the IT infrastructure in technology solutions, services, and industry knowledge in workforce management software applications, CRM applications, Unified messaging, etc. Tools/Systems/Software Customer Relationship Management Order Management System Microsoft Office Suites Products Power BI Reporting DigiKey is an Equal Opportunity Employer/Affirmative Action Employer. DigiKey has always believed our employees are the greatest reason for our company's continued success and exceptional service. Our employees are hardworking, talented, motivated, dedicated, agile, generous, and humble. In addition to offering an industry-leading benefits package, a sense of community, and job security, we're committed to providing career development opportunities with the hands-on training and resources to take you anywhere you want to go. DigiKey is growing fast. Come see how you can grow with us, both professionally and personally.