Schedule

Mon - Fri 8:30 – 5:30, alt. Thurs/Fridays 10:30-7:30, alt Saturdays 8:30 – 3:30 (40 hours)

What You’ll Do

Summary/Objective:

Contribute to DCU’s Success Sharing and business goals by identifying members’ needs, providing quality service, and helping members achieve their financial goals.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, as well as assist with end of day balancing.

• Understand and explain all DCU products and services. Complete member requests including plastic card instant issuance and providing notary services.
• Assist branch management and Team Leader with the vault, cash management and branch audits when necessary.
• Achieve individual referral goals by identifying the financial needs of new and existing members by building strong business relationships, educating and cross sell appropriate products and services and advising members of self-service options.
• Provide in-branch training for new tellers.
• Authority to process supervisor overrides on teller transactions.
• Temporarily support branch staffing by providing team leader coverage when necessary.
• Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
• May be asked to provide coverage in other DCU areas such as other branches, Information Center, or support departments.
• Continuously identify and submit efficiency and process improvement ideas.
• Perform other job-related duties as assigned.

What You’ll Need

Education and Experience Requirements:

• High School Diploma or equivalent
• Prior cash handling experience
• Previous customer service experience preferred

Additional Eligibility Requirements:

• Verbal communication skills
• Technical skills (Windows, Microsoft Office)
• 1 year of related experience
• Bilingual skills a plus

What We Do

DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.

We are proud to be a Equal Opportunity Employer/ Protected Veterans/Individuals with Disabilities.