41 Customer Success Manager Jobs in Tampa, FL
Digital Hands is Hiring a Customer Success Manager Near Tampa, FL
Digital Hands is comprised of innovators leading from the front, fueled by a desire to achieve, test new boundaries, and a determination to do whatever it takes to get there first every time. Ideal candidates believe in the mission and vision of the company and have a genuine love for what they do. At Digital Hands, we take ownership, obsess over our promises, anticipate our customers' needs. and get ahead of every threat so that our customers can focus on their business with the peace of mind that only comes from knowing their cyberworld is secure.
- Remote locations for this position include Florida, Texas, South Carolina, North Carolina, Tennessee, and Georgia.
The ideal candidate must be detail-oriented, possess excellent organizational and analytical skills and work effectively with individuals at various levels in the organization (executive, sales, operations, etc.). Candidate should be capable of playing a hands-on role, a self-starter, demonstrate sound judgment and resourcefulness in decision making and problem solving, and think and work independently while also being a team player. Excellent interpersonal and verbal/written communication skills are a must.
DUTIES AND RESPONSIBILITIES:
- Serve as the single point of contact for client escalations, including proactive investigation and resolution of potential delivery delays and/or questions that arise throughout the customer lifecycle.
- Manage service delivery to include project plans, service levels, process and deliverables.
- Lead the on-time activation of existing customers' services including all implementations and enhancements to existing services.
- Effectively collaborate cross-functionally to develop relationships, process and procedures with adjacent teams critical to on-going customer support.
- Perform risk assessments to include the collection and development of recommendations to mitigate risk.
- Operate in a mode of continuous improvement; identify and implement improvements to enhance Customer Success objectives.
- Develop content, standards and cadence for customer reporting and periodic customer business reviews and satisfaction surveys.
- Own and manage the Customer Success Management process for existing clients by leveraging internal resources and tools, including written proposals, statements of work, business justification, etc.
- Identify areas to expand and further strengthen relationships with key clients.
- Identify business optimization and sales opportunities within assigned accounts related to Digital Hands' service solutions.
- Collaborate with Sales Engineering, Product Management, Technology Engineers and SMEs to craft solutions for client issues and optimization projects.
- Collaborate with clients to define requirements and manage expectations and communications from inception through delivery, including status updates, budget reconciliation and scope changes.
- Manage contractual Move/Add/Change/Delete activity.
- Be accountable for contract renewals.
- Participate in pre-sales opportunity reviews to become familiar with prospective new business.
- Thoroughly review Statements of Work (SOW) to ensure understanding of the solutions sold and implementation requirements.
- Other duties as assigned.
- Bachelor's Degree and/or 5-8 years of experience in Information Technology or Business-related field.
- Minimum of 3-5 years account or relationship management experience in a technical solutions environment.
- 2-3 years of technology related project management experience is desired.
- Previous experience in an IT Managed Services or Managed Security Services organization is preferred.
- A deep understanding of the "as a service" business model and the value it brings to our customers.
- Professional certifications such as CompTIA Security , Network , Project , Agile Scrum, ITIL, PMI ACMP or PMP Certifications, SANS/GIAC (GSEC), and/or equivalent are preferred.
- Excellent analytical and complex problem-solving capability.
- Experience solving business process challenges.
- Excellent communications, presentation, listening and negotiation skills.
- Excellent organizational and time-management skills and the ability to multi-task and prioritize.
- A strong focus on customer satisfaction.
- Ability to work well as part of a cross-functional team environment.
- Strong knowledge of IT applications, processes, software, and equipment.
- Self-motivated with the ability to work in a fast-moving environment.
- Ability to multi-task and adapt to changes quickly.
- Strong organization and project management skills.
- High level of integrity, judgment, and situational awareness.
- Ability to work both independently and collaboratively with peers, across teams, and with management.
- Flexibility and adaptability to change.
- A keen interest in security and the need for the Confidentiality, Integrity and Availability of information and information systems to be maintained.
Digital Hands is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at talentmanagement@digitalhands.com.Digital Hands participates in the U.S. Government's E-Verify program to determine employment eligibility. In compliance with the federal government, all hired applicants will be required to verify identity and employment eligibility upon hire. To learn more about E-Verify, please visit dhs.gov/e-verify.
By submitting your application, you agree that Digital Hands may collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Digital Hands' recruitment activities. You may delete your application and/or unsubscribe from receiving notifications of career opportunities at Digital Hands at any time. For additional details on how Digital Hands uses and protects your personal information in the application process, including your rights under the California Privacy Rights Act ("CPRA"), click here to view our Privacy Notice.
Job Summary
Full Time
$100k-139k (estimate)
07/04/2024
07/25/2024
digital-hands.com
Tampa, FL
<25
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The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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