NOW HIRING Dispatcher for our Baton Rouge, LA Team! Great opportunity to start your career in supply chain and transportation. This position can lead to career opportunities in Operations with a stable and growing supply chain company who is leading the way in warehouse distribution and transportation.

Previous call center and/or dispatch experience required.

At Diligent, we are constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. We pride ourselves on a positive work environment that creates happy employees who boost productivity and dedication.

DILIGENT DELIVERY SYSTEMS is an established yet fast growing freight forwarding, transportation, supply chain, and logistics provider with locations and partners throughout the country to better serve our clients.

Founded in 1995, Diligent has been providing local and regional delivery services to several niche industries. We are expanding our services to enable our customers to use Diligent as a complete transportation provider. These services include: · Fulltime local and regional dedicated driver leasing positions · Over the Road, LTL, FTL shipments · Domestic and International Freight · Cartage and Small Package / Pallet Network Program, Final Mile and On-Demand Courier services.

Required Skills/Qualifications:

· Possess and apply strong organization skills including: urgency and consistency to meet Customers on-time service delivery requirements

· Handle invoicing and driver pay as well as COD’s

· Utilize customer driver computer systems and technology to monitor and track delivery routes, with ability to adjust at-will to meet deadlines

· Must have high attention to detail and consistently follow up on issues or delivery exceptions with drivers when required

· May be required to maintain rotating schedule of drivers to meet 7-day work schedule and insure all required routes are covered if scheduled drivers not available

· Basic to Advanced computer skills to run desktop computer and ability to learn additional software products required by Customers

· Must be able to work varying shifts, weekends, and holidays as needed due to rotating dispatcher schedule.

· Monitor and ensure route completion of delivery via the driver check-in process.

· Track and assist drivers with deliveries for customers in an efficient and professional manner.

· Liaison between the customer and driver with delivery updates or issues.

· Utilize customer and driver computer systems and technology to monitor and track delivery routes, with ability to adjust at-will to meet deadlines.

· Gather and maintain route documentation for pick-ups such as scheduled, rescheduled and missed orders.

· Manage all work orders/ customer tickets and data entry.

· Report driver performance issues or concerns to appropriate management for resolution.

· Provide courtesy calls to the customer for updates on their appointment and estimated time of arrival.

· Provide professional customer service and support via phone and or email.

· Train other employees in dispatching.

· High School diploma or GED required.

We are proud to be an Equal Opportunity Employer.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Experience:

• Dispatching: 2 years (Required)
• Customer service: 2 years (Required)

Work Location: In person