17 Technical Support Analyst Jobs in Little Rock, AR
Dillard's, Inc. is Hiring a Technical Support Analyst Near Little Rock, AR
The primary focus of this position is to assist users of Dillard's Information Technology services who are experiencing complex procedural or operational problems with the use of IT applications, hardware, or services. This position is also responsible for executing, monitoring, and resolving issues with batch processing.
THE TEAMThe Technical Support Analyst works as part of the IT Operations and Technical Support team. The IT Operations side is responsible for data center operations and batch processing. The IT Technical Support side is the primary point of contact for all Dillard's associates who are having problems with Dillard's IT resources. This is a great career opportunity with plenty of room for advancement into other areas within the company.
WHAT YOU WILL DO
- Provide technical software, hardware, and network problem resolution to all IT resource users by performing question/problem diagnosis and guiding users through step-by-step solutions
- Must be able to function independently
- Handle phone and email support for moderate system or content issues
- Identify, resolve, and escalate issues when necessary
- Clearly communicate technical solutions in a user-friendly, professional manner
- Record interactions in our service ticket database
- Identify and document resolution to recurring inquiries
- Occasionally assist other staff members and monitor open tickets to ensure timely and effective resolution
- Provide equipment upgrade and maintenance assistance to personnel at all Dillard's operating locations
- Ensure all batch processes are started and completed in a timely manner
- Authorization to work in the United States without sponsorship
- At least two years of experience working in help desk or technical support call center environments
- Excellent problem-solving and decision-making skills
- Excellent verbal and written communication skills
- Must possess a customer-friendly attitude with the ability to work in a fast-paced team environment
- Must be able to work a flexible schedule, which includes weekends, holidays, and after-hours
- Must be able to take periodic training rotations on the overnight shift
- Previous customer service experience
- Experience in an I.T. call center or I.T. help desk environment
- Previous experience in a network operations field
- Develop a working knowledge of ServiceNow ticketing system.
- Begin to learn first-level IT Technical Support incidents under the supervision of a trainer.
- Have the ability to work all first level technical support incidents with minimal supervision.
- Be able to work independently with the entire team and start the process of learning advanced technical support functions when the time is available to do so.
Job Summary
Full Time
Retail
$56k-69k (estimate)
02/14/2023
07/24/2024
dillards.com
FORT LAUDERDALE, FL
15,000 - 50,000
1938
Public
STEVE PURRINGTON
$3B - $5B
Retail
Related Companies
About Dillard's, Inc.
Dillard's operates as a retailer for apparel, cosmetics, home furnishings, footwear, and accessories.
The job skills required for Technical Support Analyst include Technical Support, Customer Service, Problem Solving, Help Desk, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Analyst positions, which can be used as a reference in future career path planning. As a Technical Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Analyst. You can explore the career advancement for a Technical Support Analyst below and select your interested title to get hiring information.
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