About Us

At Dimer Instruments, we are developing the next generation of laboratory and process analytical tools for the pharmaceutical industry. Our products use multiple light-based spectroscopic methods to analyze solutions containing molecules and particles. This provides researchers with organized information, enabling them to make informed decisions. Additionally, our products offer automated process systems the feedback needed for Quality by Design. At Dimer, you will work with a talented and collaborative team of engineers and scientists to create impactful products. We have fun while we’re creating great products.

Summary

As a Principal Application Scientist at Dimer Instruments, you will be a key stakeholder in shaping our groundbreaking products. Reporting directly to the CEO, you will focus on gathering and translating voice of customer data, identifying both articulated and unarticulated needs, and understanding customer workflows and pain points. Your insights will drive the performance and UX requirements for both hardware and software. Additionally, you will work closely with our strategic partners and industry leaders to learn and integrate their technology ecosystems into our products.

Essential Duties and Responsibilities

• Engage with customers to identify and analyze articulated and unarticulated customer needs and pain points within their workflows.
• Spend significant time with our strategic partners to learn and integrate their technology ecosystem and best practices into our product concepts.
• Translate market insights into detailed technical and UX requirements for the hardware and software engineering teams to productize.
• Collaborate closely with engineering teams to ensure customer needs are effectively integrated into product designs.
• Conduct scientific experiments and analyses to validate product concepts, demonstrate potential benefits, and gather publishable/presentable data.
• Publish research findings in scientific journals and contribute to the development of scientific literature related to our products.
• Develop and deliver presentations, demonstrations, and training sessions to internal teams and external partners.
• Maintain comprehensive documentation of customer interactions, technical reports, and user requirements.
• Assist in the development of strategic product roadmaps, aligning market needs and technological advancements.
• Perform other tasks as assigned by the CEO.

Qualifications

• Ph.D. in Chemistry, Biochemistry, Physics, or a related field, or equivalent experience.
• Strong background in analytical instrumentation.
• Hands-on experience in a laboratory. Experience in the biopharma industry is a plus.
• Excellent problem-solving skills. Able to work independently and as part of a team.
• Proven ability to communicate complex scientific concepts to a variety of audiences.
• Must be socially adept, with strong interpersonal skills and the ability to work collaboratively across the organization.
• Must be able to understand and communicate well in English, both spoken and written, and be able to write reports, requirements, business correspondence, and manuals.
• Must be able to present work in an organized way for project/design reviews.

Physical Requirements

When working in machine shop, chemistry, or optics lab, appropriate protective gear must be worn including eyewear, eye protection from laser or UV light, lab coats, and closed toed shoes.

Work Environment

Office space, optics lab, chemistry lab, warehouse, and electronics and optical manufacturing space. The employee may occasionally be exposed to moderate noise levels, e.g. from loud fans in electronics equipment. Travel may occasionally be required, e.g. to test labs, customer sites, for conferences and trade shows, or for training.