1 Technology Support Specialist Job in Dinwiddie, VA
Dinwiddie County Public Schools is Hiring a Technology Support Specialist Near Dinwiddie, VA
Supervises: None
Employment Terms: 12-Month Full-time Position (260 Contracted Days)
Grade: L/G12
Position SummaryProvides troubleshooting and technical assistance for DCPS technology and equipment.
Qualification RequirementsTo perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements and qualifications listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Essential Functions
- Provides direct services to school system personnel in the set-up, use, maintenance and repair of computer hardware, software and peripherals.
- Provides workstation hardware and software technical support including peripherals such as printers and hand-held devices; researches and tests software and hardware.
- Identifies and solves end-user questions and problems over the phone and on-site involving data access, e- mail and program application problems.
- Installs, upgrades, repairs and replaces end user hardware and software applications; creates and maintains computer images; updates and troubleshoots compatibility issues.
- Creates, modifies and repairs user accounts, passwords and computer permissions. Works with Information Resource Technology teachers as needed.
- Performs Chromebook support, including software updates and hardware replacement.
- Prepares and maintains records and files; prepares trouble tickets and follow up documentation. Follows up with customers on status.
- Contacts hardware and software vendors for repair and troubleshooting issues; works with other technology staff to solve complex problems.
- Troubleshoots and repairs audio/video systems and VOIP phone issues.
- Provides computer support for CDI Head Start; installs, upgrades, troubleshoots, repairs and maintains computer hardware, software and peripherals.
- Able to respond to inquiries on the phone, via email, in person or through remote access.
- Shares techniques and best practices in a friendly and supportive way.
- Performs other duties as assigned by the Director of Technology.
- Possess excellent oral and written communication skills
- Excellent time-management and organizational skills.
- Associates/Technical degree with coursework in IT, computer science, or related field required or equivalent combination of education and experience.
- Moderate experience troubleshooting, installing and maintaining computer hardware, software and peripherals.
- Experience with desktop support to include Chromebooks and/or laptops.
- General knowledge of the operation, uses and capabilities of electronic data processing main and peripheral equipment.
- General knowledge of hardware and software installation, maintenance and repair.
- General knowledge of network administration practices and techniques.
- Skill in the use of personal computers and related software packages, hardware and peripherals.
- Ability to understand and carry out oral and written instructions.
- Ability to recognize and assess maintenance and repair needs.
- Able to work efficiently as part of a team or independently.
- Such alternatives to the above qualifications as the Board may find appropriate and acceptable.
- This work requires the frequent exertion of up to 10 pounds of force and occasional exertion of up to 50 pounds of force such as computers, copiers, printers, projectors, smart TVs, smart boards, etc.
- Work regularly requires using hands to finger, handle or feel, frequently requires walking, speaking or hearing and reaching with hands and arms and occasionally requires standing, sitting, climbing or balancing, stooping, kneeling, crouching or crawling, pushing or pulling, lifting and repetitive motions
- Work requires close vision, distance vision, color perception and peripheral vision
- Vocal communication is required for expressing or exchanging ideas by means of the spoken word.
- Hearing is required to perceive information at normal spoken word levels
- Work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, assembly or fabrication of parts within arms length, operating machines, operating motor vehicles or equipment and observing general surroundings and activities
- Work frequently requires exposure to the risk of electrical shock and occasionally requires working in high, precarious places and exposure to extreme heat (non-weather)
- Work is generally in a moderately noisy location (e.g. business office, light traffic).
- Must be mobile enough for frequent traveling to and from schools and facilities inside and outside the school division.
- May require the ability to acquire a valid driver’s license to operate division-owned/leased motor vehicles. Driving record will be subject to periodic review, and must be acceptable in accordance with the provisions of the Dinwiddie County School Board’s policy manual.
- All candidates must successfully undergo the following pre-employment screenings:
- Tuberculosis Screening
- Child Protective Services (CPS) Investigation
- State Police Criminal History Investigation
- Federal Bureau of Investigation (FBI)/National Criminal History Investigative Search
Equal Opportunity Employer StatementAs an Equal Opportunity Employer, Dinwiddie County Public Schools does not discriminate against applicants on the basis of race, color, religion, national origin, ancestry, political affiliation, sex, sexual orientation, gender, gender identity, age, marital status, genetic information, disability or protected veteran status. We will recruit and select applicants for employment solely on the basis of their qualifications. Our guidelines and practices, including those relating to wages, benefits, transfers, promotions, terminations and self-development opportunities, will also be administered without regard to race, color, religion, sex/sexual orientation, gender/gender identity, age, marital status, genetic information, national origin, ancestry, political affiliation, disability, protected veteran status and all other classes protected by the Federal and State Law. Dinwiddie County Public Schools is a Drug & Alcohol Free Workplace.
Job Summary
Full Time
Elementary & Secondary Education
$74k-92k (estimate)
06/20/2024
07/17/2024
dinwiddie.k12.va.us
DINWIDDIE, VA
500 - 1,000
1869
WILLIAM D CLARK
$50M - $200M
Elementary & Secondary Education
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The job skills required for Technology Support Specialist include Technical Support, Troubleshooting, Computer Science, Written Communication, Computer Hardware, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Technology Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technology Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technology Support Specialist positions, which can be used as a reference in future career path planning. As a Technology Support Specialist, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technology Support Specialist. You can explore the career advancement for a Technology Support Specialist below and select your interested title to get hiring information.
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Quotes from people on Technology Support Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technology Support Specialist jobs
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Step 3: View the best colleges and universities for Technology Support Specialist.
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