diptyque- Luxury Fragrance House has established itself as one of the leading, innovative brands in the home and personal fragrance market today. We are recruiting an experienced, and dynamic

Education Manager to master the art of diptyque selling ceremony, storytelling, and product offerings. This role will be responsible for the creation, implementation, and management of educational materials for the retail, wholesale and corporate teams. The Education Manager will lead by example, in all selling environments, serving as a highly visible brand authority.

This role will report to the Senior Manager of Education. This person will have a strong collaboration with Global education, retail, wholesale field sales, e-Commerce and customer service teams.

Key Accountabilities

Education & Training

Evaluate and implement educational and training programs employees across corporate, retail and wholesale

Plan and partner with key stakeholders for onboarding new hires

Oversee planning, prioritization, and implementation of worldwide training materials and development initiatives, ensuring consistency with the business strategy and needs of the organization

Conduct training and educational seminars through a variety of delivery methods including classroom instruction, virtual training, and in-field side by side coaching

Deliver content and training plans to inspire teams and enable management to transform clienteling behaviors with their sales teams

Ensure full product knowledge, selling ceremony adaptation, and client-centric selling skillset

Create new selling and client experience techniques to enhance current educational materials

Deliver and develop training materials to support core training priorities within the store environment (client experience evaluation, product knowledge, etc.)

Conduct retailer-specific training to drive sales and elevate product knowledge

Reinforce the usage of CRM and clienteling tools

Encourage adoption of continuing education through Diptyque e-learning app

Assist Customer Care team in building out the knowledge base via Zendesk

Partner with Customer Care team to ensure the voice of the customer is present in training rollouts

Work closely with corporate visual merchandising team to understand merchandising and be able to execute changes / updates utilizing planogram guidelines

Collaborate with and enable the field to ensure that visual merchandising displays are aligned with global guidelines and approved to be used in respective key wholesale accounts

Management

Liaise with the global education team in the development and delivery of the Education curriculum

Contribute to sales goal achievement for our network of stores and retail partners

Prepare and report on training delivery and curriculum effectiveness

Provide constructive and ongoing feedback, coach and help others to achieve their full potential

Collaborate with corporate team and store management to deliver training schedules

Identify and communicate opportunities for improvement, providing in-store support to teams when needed

Lead in-store events nationally, providing clients with the ultimate luxury client experience

Develop and nurture relationships with staff and retail partners to inspire and motivate the team to achieve sales objectives

Provide feedback to all teams on new ways to elevate the in-store experience, client recruitment, and retention along with the overall service skills of our brand ambassadors

Key Requirements

Four-year degree preferred

Minimum of 5 years of in-store experience with Sales and Education background

Luxury retail experience preferred

Experience planning and managing both small and large-scale training events, with flawless execution

Highly developed interpersonal, verbal, and written communication skills, including outstanding presentation skills; confidence in public speaking

Ability to communicate, concisely, and persuasively with both large and small groups.

Must be able to work independently and transparently, possessing the judgment to provide frequent, concise management updates

Team player with strong interpersonal skills and proven sales success

Agile and flexible to adapt to situations and tools as needed

Critical thinker with innovative problem-solving skills

Fantastic organizational and time-management skills

People management and motivational skills

Clienteling and CRM in-store experience

Proven ability to drive positive client experiences that build loyalty and deliver measurable results

Ability to manage and be accountable for schedule, budget & travel

60% tavel required

Flexible with scheduling requirements

Can be remote