SUMMARY

Direct Line ("DL") is a high growth global technology services company with primary focus in providing design, integration, installation, maintenance and managed services to well-known data center operators and technology companies. Direct Line deploys decades of experience and knowledge through key partnerships with hyperscale technology companies and multi-tenant data center operators that give its clients a competitive marketplace advantage. Direct Line is committed to continually improving our industry through certified training of cutting-edge technicians that deliver superior results with a passion for detail. Direct Line is headquartered in Fremont, California with additional locations in Virginia, Tennessee, North Carolina, New Mexico, the Pacific Northwest, Asia-Pacific and Europe.

Essential Roles and Responsibilities:

• Responsible to administer project documents, information, and database.
• Collect, compile, consolidate project drawings, documents and maintain database.
• Compile Project issue log, change orders and ensure it is up to date and available online.
• Have a version control of all documents and ensure team use latest version always.
• Maintain an organized filing system of paper and electronic documents as needed.
• Responsible to upload a strict level of confidentiality.
• Ensure Trade partners logistic system are in place and in compliance.
• Responsible to distribute information to right stakeholders appropriately.
• Support team members to upload, maintain and retrieve documents from online.
• Support to develop workflow as requested by team members/ PM.
• Ensure familiar with client platforms to swiftly pull out requested documents.
• Facilitate and liaise with trade partners for any document support/ printing.
• Be familiar with client online portals and support for uploading documents promptly.
• Extend support for trade partners' workforce for their transport, meal support
• Excellent in Microsoft package (word, excel, powerpoint) to keep database tidy up.
• Develop and sustain a level of professionalism among staff, customers, and vendors.
• Support for trade partners on-boarding logistical arrangements.
• Coordinate with various stakeholders internally/externally
• Responsible for project team, trade partners onboarding process
• Liaise with client and coordinate for site access, badging and external supports
• Follow up with all FB account holders to ensure their onboard training complete on time.
• Support Project Manager in resource planning, optimization resolving issues
• Ensure team receive FB equipment on time and return unused equipment to FB.
• Perform any other work as assigned by the client/ Project Managers

Requirements/Qualifications:

• Ability to work independently with minimal direction and oversite
• Ability to handle sensitive / confidential information and be discreet
• Computer knowledge of Microsoft Office: Excel, Word, Outlook Mail, Internet Explorer, Adobe Acrobat, required.
• High level of proficiency in Excel required including data mining, report construction, pivot tables and VLOOKUP experience
• Proficient understanding of wage and hour regulations
• Excellent planning and organization skills
• Well developed interpersonal and communication skills, both written and verbal
• Strong ability to cope with difficult situations calmly and professionally
• Strong attention to detail
• Courteous and professional attitude with experience in dealing with the client base
• Excellent attendance / on time record
• Excellent follow through and ability to complete tasks on short deadlines
• Five (5) plus years hands-on experience, preferably in like position with construction and or computer networking industry.