SUMMARY

Direct Line is a high growth global technology services company with primary focus in providing design, integration, installation, maintenance and managed services to well-known data center operators and technology companies. Direct Line deploys decades of experience and knowledge through key partnerships with hyperscale technology companies and multi-tenant data center operators that give its clients a competitive marketplace advantage. Direct Line is committed to continually improving our industry through certified training of cutting-edge technicians that deliver superior results with a passion for detail. Direct Line is headquartered in Fremont, California with additional locations in Virginia, Tennessee, North Carolina, New Mexico, the Pacific Northwest, Asia-Pacific and Europe.

Why Direct Line? We believe diversity fuels innovation, and opportunities at Direct Line are as diverse as your skills. Focusing on innovation and growth, Direct Line offers a wide range of exciting career opportunities to take your future to new heights. If you’re looking for a career in a high-tech industry, surrounded by team members who want to work hard and have fun where you are respected and valued. You belong at Direct Line. We also offer industry-leading benefits and support a positive work-life balance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Installation/decommissioning of network and cabling infrastructure in a Data Center environment.

• Deliver sustainable and repeatable solutions and processes, always with an eye on improvement.

• Provide structured feedback on project progress to Stakeholders.

• Exhibit quality workmanship on all work and maintain Data Center cleanliness.

• Follow all production, safety and quality standards, codes, and industry best practices.

• Collaborate with various Stakeholders to remove project obstacles.

• Reading and comprehending blueprints and building documentation/redline work.

• Broad understanding of Data Center infrastructure technologies.

• Install security devices and hardware (DPS, REX, mag-locks, cameras, access control panels, keypads, card readers, door strikes.); performing device installs.

• Working with Lenel as the manufacturer brand; having Lenel experience would be needed.

• Have the experience to inscribe IP addresses on cameras and other devices.

• Manage CCTV accounts including installation and maintenance.

• Climb ladders from 6'-25'.

• Install, service, and upgrades customers with various brand alarm and fire equipment.

• Perform service/installation of access control, intrusion alarm and CCTV cameras and other security-related devices.

• Identify and troubleshot all issues and make corrections.

• Maintain, troubleshot, repair, replace and install discrepancy-causing components, repair or replace faulty parts.

• Ensures proper care in the use and maintenance of equipment and supplies; promotes continuous improvement of workplace safety and environmental practices.

• Performs miscellaneous job-related duties as assigned.

SKILLS AND QUALIFICATIONS

• Knowledge and use of basic telecom hand tools.

• Must be capable of leading a crew of 1-5 technicians.

• Must understand customer service, perform job walks and communicate with customer for job requirements.

• Accept responsibility of outcome of work performed by him/her and/or by employee that directly report to him/her.

• Clear understanding of job safety requirements.

• Be able to read and understand job floor plan.

• Should be familiar with wiring schemes and wiring testing.

• Should be able to pull all types of low voltage cables.

• Should understand and be capable in performing field terminations and labeling.

• Capable of maintaining orderly paperwork, capable of running midsize to large projects and service jobs.

• Possess skill to layout MDF and IDF closets, be able to dress all types of cable and perform all types of terminations and should include basic understanding of fiber equipment, all types of cable and fiber terminations.

• Basic understanding of both copper and fiber cable testing and troubleshooting.

• Capable of working in Data Centers.

• Shall be able to work on analog, DSL, and be able to extend T1 lines.

• Be able to patch network equipment.

• Reports to Operations Manager and take daily directions from Technician, Technician II, Lead Technicians, Senior Technicians and Advance Senior Technicians.

• Track and submit timesheets for crew reporting

• Must be capable of leading a crew of up to 16 Techs

• Perform job walks

• Maintaining paperwork and running service jobs

• Copper/Fiber (term, test, splice, troubleshoot)

• Responsibly of outcome for work

• Track and submit timesheets for crew

• Effectively communicate with Foreman, Leads, Tech)

• Understanding metrics/SLA's and able to track

• Knowledge and understanding of network handover

• Track lessons learned as they occur

• Coordinates with QAQC on quality status walks

• Knowledge and understanding of Project Close Out

• Identify the tech's strengths and weaknesses

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Work setting:

• In-person

Experience:

• Data center: 2 years (Preferred)

Ability to Relocate:

• Des Moines, IA: Relocate before starting work (Required)

Work Location: In person