28 Customer Service Representative Jobs in Belleville, IL
Direct Medical is Hiring a Customer Service Representative Near Belleville, IL
Direct Medical Incorporated is a nationwide medical supply company based in the Midwest. We have helped thousands of patients over the last 16 years obtain the supplies they need to preform dressing changes at home. We deliver physician driven, patient centered protocols right to their front door and handle the insurance billing on their behalf. With 16 years of experience in wound care, we are ready to take the next step and are looking for dedicated individuals to join our team to help us expand into other markets.
Job Summary:
We are seeking dedicated individuals to join our customer support team. This is a fast paced, yet rewarding position where you can provide solutions for clinicians and patients across the country. You will also be able to have an active part in continuing education as it relates to DME billing.
Responsibilities:
- Assist with building and maintaining a customer database
- Perform insurance verifications both verbally and electronically
- Communicate benefits to patients to provide them a choice while allowing them to participate in maintaining a reasonable cost for supplies
- Building orders based on provider recommendations
- Work with providers to effectively combine treatment plans with reimbursement guidelines
- Collaborate with teammates to ensure patients are not experiencing delays in receiving their medical supplies
- Play an active role in the compliance program by learning and following the regulations as established by State and Federal agencies, as well as corporate standards of conduct
- Track activity and respond to tasks in a timely manner
- High School diploma or equivalent
- Strong communication skills, both written and oral
- Ability to work in a fast-paced environment and maintain strong attention to detail
- Ability to work autonomously and as part of a team environment
- Experience with Microsoft Office software
- Familiarity with medical terminology
- 2 years experience in a fast-paced, customer focused office environment
- DME experience preferred
- Medical office experience a plus
- Compassion for helping others
- Values of accountability, consistency, engagement, patient compassion, empowerment, respect and outstanding service
Company DescriptionNationwide provider of medical supplies to patients of outpatient facilities and physician offices.
Nationwide provider of medical supplies to patients of outpatient facilities and physician offices.
Job Summary
Full Time
Ancillary Healthcare
$31k-40k (estimate)
06/18/2023
07/30/2024
directmedicalinc.net
Alabaster, AL
<25
Ancillary Healthcare
Related Companies
The job skills required for Customer Service Representative include Customer Service, Products and Services, Attention to Detail, Data Entry, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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