88 Customer service advocate Jobs in Allentown, PA
Disabled Veterans Solutions is Hiring a Customer service advocate Near Allentown, PA
Ready for a Mission That Matters?
Hey there, superstar! Disabled Veteran Solutions (DVS) is on the hunt for a rockstar Customer Advocate to join our Customer Service Division.
At DVS, you're not just another cog in the machine - you're a vital part of a diverse, inclusive team that's all about making a difference.
The Mission
As a Customer Advocate, you'll be the healthcare hero for 50-70 individuals every day. You'll navigate the world of PCPs, meds, appointments, and benefits like a pro, armed with your knowledge and your amazing people skills.
And the best part? You'll be making a real impact on people's lives.
The Deets
- This is a full-time gig, Monday through Friday (because everyone needs a little weekend, right?)
- You'll need to be flexible and ready to rock one of our 8-hour shifts between 8am and 8pm EST.
- Get ready for an intensive 5-week orientation (don't worry, we've got you covered with training and support every step of the way).
Your Secret Weapons
- A keen ear for listening and a knack for finding solutions
- The ability to juggle multiple tasks like a pro (think navigating databases while still being your awesome self on the phone)
Your Arsenal
- High School Diploma (but bonus points if you've got a bachelor's degree under your belt)
- At least a year of experience in insurance operations (we know, it doesn't sound exciting, but trust us, it's key)
- You're a tech whiz and can handle our MANY web-based systems like a boss
- You're all about the details and can keep track of everything
The Cherry on Top
- Healthcare / insurance experience (if you know your way around medical terminology and benefit plans, we want to hear from you)
- A background in social work, behavioral health, or anything else that shows you're all about helping others
- You're a customer service ninja with mad problem-solving skills
Why DVS?
- We're all about rewarding our team members with the good stuff (competitive salaries, awesome benefits)
- We're a nationally recognized company that's all about excellence (and we're veteran-owned, so we get it)
- You'll have the chance to grow and develop in a role that will challenge you in the best way possible
So what are you waiting for? If you're ready for a mission that matters, let's do this!
Last updated : 2024-08-26
Job Summary
Full Time
$55k-72k (estimate)
07/19/2024
11/23/2024
The job skills required for Customer service advocate include Customer Service, Problem Solving, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service advocate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service advocate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service advocate positions, which can be used as a reference in future career path planning. As a Customer service advocate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service advocate. You can explore the career advancement for a Customer service advocate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Advocate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Advocate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Advocate job description and responsibilities
Customer services advocates represent the needs of the customer to companies or agencies, ensuring that they receive high-quality service.
03/17/2022: Anchorage, AK
Those are the people who work for consumer protection agencies might help clients file lawsuits and ensure companies follow federal and state business regulations for fair operating practices.
04/04/2022: Columbia, SC
Customer service advocates who work for private companies might conduct research to find out what competitors do for their customers.
02/15/2022: Frankfort, KY
May create new training materials for customer-facing teams reflecting new policies and procedures.
02/10/2022: Atlanta, GA
They may assist representatives as they handle complex customer service situations or take charge of client outreach.
04/07/2022: Phoenix, AZ
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Advocate jobs
Many customer service advocates perform customer research to understand what their customers expect from their services.
03/25/2022: New Britain, CT
Salaries and benefits for customer service advocates can depend on experience, education and geographical location.
04/20/2022: Springfield, MO
They may also ask the client services team for their feedback on the new policies and make adjustments based on those recommendations.
03/12/2022: Pascagoula, MS
A good Customer Service Advocate must have excellent communication skills since they will be speaking directly with customers.
03/25/2022: Muskegon, MI
Customer Service Advocate need a mix of technical skills and human skills.
03/18/2022: San Francisco, CA
Step 3: View the best colleges and universities for Customer Service Advocate.
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