6 IT Service Desk Technician Jobs in New York, NY
ＤＩＳＣＯ is Hiring an IT Service Desk Technician Near New York, NY
What You'll Do
- Incident and Request Fulfillment: Manages incidents and requests according to ITIL standards, ensuring proper classification and meeting target SLAs.
- Technical Support: Provides customer-service focused technical support to internal customers. Troubleshoots and resolves issues related to laptops, networks, AV systems, printers, and more.
- User Provisioning and Inventory Management: Manages user provisioning and deprovisioning, including accounts, equipment, and data handoff. Ensures the accuracy and optimization of hardware and software inventory.
- Cloud Application Management: Assists in the management of cloud applications such as GSuite, Zoom, Okta, and more.
- Process Improvement and Documentation: Identifies opportunities for improving internal IT processes and takes initiative to implement enhancements. Develops comprehensive documentation related to IT processes and end-user knowledge base.
- Deep knowledge of and troubleshooting experience with macOS and Windows 10.
- Experience troubleshooting enterprise LAN and Wifi networks.
- Customer service experience.
- Strong technical knowledge of computer hardware, software, and operating systems.
- Excellent problem-solving and analytical skills to diagnose and resolve technical issues.
- Detail oriented and a passion for learning new technologies and skills.
- Be comfortable working as part of a team and independently.
- 2 years experience providing technical support in a corporate environment.
- Experience with scripting languages including bash, powershell or python.
- Experience with MDM solutions such as Kandji or Intune.
- Open, inclusive, and fun environment
- Benefits, including medical, dental and vision insurance, as well as 401(k)
- Competitive salary plus RSUs
- Flexible PTO
- Opportunity to be a part of a company that is revolutionizing the legal industry
- Growth opportunities throughout the company
$50,000—$60,000 USD
About DISCODISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.
Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us!
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Summary
Full Time
Durable Manufacturing
$75k-96k (estimate)
09/11/2024
10/09/2024
discoinc.com
PHILADELPHIA, PA
100 - 200
Private
GILBERT WAGENFELD
$10M - $50M
Durable Manufacturing
Related Companies
The job skills required for IT Service Desk Technician include Troubleshooting, Customer Service, Problem Solving, Technical Support, Initiative, Analytical Skills, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Service Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Service Desk Technician positions, which can be used as a reference in future career path planning. As an IT Service Desk Technician, it can be promoted into senior positions as an Applications Support Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Service Desk Technician. You can explore the career advancement for an IT Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Service Desk Technician job description and responsibilities
Develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
04/18/2022: Anderson, IN
Responds to customer queries to provide technical assistance.
04/03/2022: Madison, WI
Solve problems without redirecting users.
03/23/2022: Pueblo, CO
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Service Desk Technician jobs
Requires customer service experience and knowledge of software, printers and mail.
03/17/2022: Springfield, OH
Proven experience as a help desk technician or other customer support role.
04/03/2022: Greenville, MS
Most service-related careers require some degree of conflict resolution skills, especially tech support.
03/16/2022: Altoona, PA
Step 3: View the best colleges and universities for IT Service Desk Technician.
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