18 Principal Operations Strategy Jobs in Riverwoods, IL
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Principal Operations Strategy
$143k-208k (estimate)
Full Time | Retail
2 Months Ago
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Discover Financial Services is Hiring a Principal Operations Strategy Near Riverwoods, IL
Discover. A brighter future.With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job DescriptionAt Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers, and which is consistently awarded for both. We’re all about people and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
Responsible for providing strategic and tactical direction for operational activities to service the business. Ensures efficient and compliant servicing operations while ensuring world-class customer experience. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
Responsibilities
CompensationThe base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
BenefitsWe also offer a range of benefits and programs based on eligibility. These benefits include:
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job DescriptionAt Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers, and which is consistently awarded for both. We’re all about people and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
Responsible for providing strategic and tactical direction for operational activities to service the business. Ensures efficient and compliant servicing operations while ensuring world-class customer experience. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
Responsibilities
- Collaborates with business partners on process enhancements, communicates operational implications, and suggests alternatives that may achieve the same objectives but with more favorable impact to operations (e.g., lower cost, less complexity), commits to approaches selected by leadership and leads the implementation.
- Plans, coordinates, and executes activities that support business partner initiatives across the organization and ensures operations expectations for timeliness, quality, and efficiency are delivered in conjunction with internal and external parties.
- Actively monitors servicing quality levels, communicates opportunities for improvement, and collaborates with operations to improve service levels.
- Develops any necessary remediation plans and ensures their timely completion.
- Manages relationships with business partners and management of system-related projects from idea to implementation.
- Serves as the primary liaison between business partners and operations teams for servicing processes.
- Ensures that sound operational processes and procedures are developed and documented.
- Bachelor's Degree in Business, Arts and Sciences, or related field
- 6 years of experience in Customer Service or Financial Services Operations
- In lieu of a degree, 8 years of experience in applicable line of business (Deposits, Personal Loans, Student Loans), or related field
- Master's Degree in Business, Arts and Sciences, or related field
CompensationThe base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
BenefitsWe also offer a range of benefits and programs based on eligibility. These benefits include:
- Paid Parental Leave
- Paid Time Off
- 401(k) Plan
- Medical, Dental, Vision, & Health Savings Account
- STD, Life, LTD and AD&D
- Recognition Program
- Education Assistance
- Commuter Benefits
- Family Support Programs
- Employee Stock Purchase Plan
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Retail
SALARY
$143k-208k (estimate)
POST DATE
05/24/2023
EXPIRATION DATE
06/30/2024
WEBSITE
discover.com
HEADQUARTERS
SALT LAKE CITY, UT
SIZE
15,000 - 50,000
FOUNDED
1986
TYPE
Private
CEO
MIKE SARRIS
REVENUE
$10B - $50B
INDUSTRY
Retail
Related Companies
About Discover Financial Services
Discover Network provides financial services to the customers.
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