Discovery Place Museums

Membership Associate

The Membership Associate/Assistant’s primary responsibilities will be to work with the membership team to provide superior customer service to members on-site at Discovery Place Science and via email and phone. Additionally, they will be responsible for processing memberships in our database and assisting at membership events at any of our Discovery Place locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Staff the Membership desk at Discovery Place Science and welcoming Members, processing their admission, selling Memberships and upgrades and other membership-related tasks as needed.
• Answer and respond to customer inquiries received through the Membership phone-line and Membership email in a timely manner.
• Work as a team member in concert with other Membership Associates and Assistants to ensure processing and mailing of new and renewed memberships in a timely manner.
• Attend the Morning Huddle prior to Museum opening
• Handle cash and credit card transactions while following approved accounting procedures
• Assist at member events as needed.
• Assists the Membership Manager as directed.
• Perform other duties as assigned.

Qualifications

MINIMUM QUALIFICATIONS REQUIRED:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to work weekends as part of the regular schedule is required
• Ability to provide excellent and prompt customer service to the general public and Discovery Place Members
• Ability to analyze data and utilize information to inform decision-making
• Ability to communicate clearly with members
• Ability to persuasively articulate the benefits of membership to non-members
• Ability to work both as a team member and autonomously in a fast-paced, deadline-driven, results-oriented environment
• Must be able to follow policies and procedures, complete administrative tasks correctly and on time.
• PREFERRED QUALIFICATIONS:
• Proficiency in Ticketure, Salesforce or similar database
• Identifies and resolves problems in a timely manner. Meets challenges with resourcefulness.
• Demonstrates quality work, accuracy, thoroughness, and a high level of attention to detail.
• Looks for ways to improve and promote quality and efficiency.
• Responds well to questions; provides detailed and informative answers.
• Writes clearly and informatively. Listens and responds well to questions.
• Reacts well under pressure.
• PHYSICAL REQUIRMENTS:
• Must be able to lift boxes up to 25 lbs.
• Must have valid driver’s license to be able to drive to off-site locations on occasion
• Walking, standing, and sitting during the day at various locations

Employees of Discovery Place should uphold the mission, vision and values of the organization. We strive to provide exceptional service through four core values: uncommon courtesy, the pursuit of personal excellence, teamwork and inclusion. We value the diversity of opinions and intellectual thought and encourage an environment where employees can share ideas openly.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities of this job. Other duties may be assigned. This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary.