Job Summary :

About the Role & Team

This role will perform Employee Relations Coordinator related duties which include being the initial point of contact for employee inquiries and provide on-site office support for the team.

What You Will Do

The Employee Relations (ER) Coordinator is responsible for the following :

Review, summarize, and enter accommodations and investigation inquiries into the department’s case management systems. Additionally, audit database entries for accuracy and quality assurance.

Partner closely with Accommodations and Investigation team members to support detailed analysis of all ER inquiries.

Convey guidance to employees and leaders on behalf of Accommodations and Investigation team members.

Help promote knowledge, understanding, and compliance regarding accommodations practices, company policy and relevant employment laws through interactions with business leaders.

Support Accommodations and Investigation team members in identifying themes among cases and inquiries.

Provide office support to include :

In-person engagement with employees visiting the Employee Relations office to report workplace concerns or request an accommodation

Receiving, directing and relaying phone calls

Managing Outlook Mailbox and answering or directing emails accordingly

Organize complex meetings and maintain agendas

Assist with maintaining supply inventory and stocking when necessary

Coordinate mailing or shipping needs when necessary

Basic Qualifications

Demonstrated strong verbal, written and listening communication skills

Strong consulting and client service skills

Ability to manage competing, high-priority demands; prioritizing workload, managing projects and multiple responsibilities against strict deadlines.

Ability to work independently and be part of a team environment while developing highly effective professional relationships with peers, colleagues, and cross-functional teams.

Demonstrated problem solving and decision making skills

Demonstrated ability to exercise good judgment and to handle highly confidential and sensitive information

Ability to effectively leverage resources

Computer skills - Adobe and the Microsoft suite of products (Outlook, Access, Excel, Word, and PowerPoint)

Preferred Qualifications

Bilingual language capabilities

Proven knowledge and understanding of The Walt Disney Company’s policies and procedures

Knowledge of employee relations, federal and state laws / regulations (including but not limited to Title VII, ADA, ADAAA and FMLA)

Experience working with any the following systems : SAP, SharePoint, QuickBase, ServiceNow, Workday, ERMS, HMS, Hummingbird

The pay rate for this role in location is $18.85 to $22.95 per hour. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors.

Select benefits may be provided as part of the compensation package, such as medical, financial, and / or other benefits, dependent on the level and position offered.

To learn more about our benefits visit : https : / / / benefits.

Last updated : 2024-07-02