Walt Disney World Resort

Jul. 27, 2024

Job Summary:

Responsibilities:

In this position, the agents meet or exceed Disney’s quality and guest service standards, by providing comprehensive information about The Walt Disney World Resort using numerous software applications during the process. They will support our Latin America Consumer Direct channel and Walt Disney World® Resort Room, Dine & Recreation bookings and Ticket products. In addition, this team will assist Guests who have already booked a resort reservation by providing services such as taking payments, making reservation modifications, recommending booking additional vacation experiences and other projects as assigned.

Basic Qualifications:

• Bilingual in both English and Spanish verbal and written communication skills, as well as telephone etiquette skills
• One (1) year of Sales and Services experience in a high-volume environment
• Strong interpersonal, listening, and oral communication skills
• Eagerness to learn new policies, procedures, product lines and new software applications
• Ability to be flexible and react to new situations and information quickly while partnering with other departments
• Problem solving and decision making skills
• Strong organizational and time management skills
• Knowledge of Walt Disney World products and services
• Computer proficiency within a Microsoft Windows environment while navigating between multiple and concurrent computer applications, as well as familiarity with mobile applications
• Complete all required Company trainings and compliance courses as assigned
• Flexible with work schedule, including overtime, weekends and holidays

Preferred Qualifications:

• Knowledge of Walt Disney World products and services
• Sales or service experience in a call center environment
• Familiar with international vacation planning practices
• Ability to learn and multiple computer systems and lines of business; Resort Sales, Travel Trade and AlaCarte

Required Education

• High school diploma or equivalent

Additional Information:

KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.