21 Royal is an evening of imaginative culinary storytelling staged inside Disneyland Park, in a private residence originally envisioned by Walt Disney as a place to host celebrities, dignitaries and other VIP guests.

The 21 Royal Manager oversees all aspects of the experience and residence. It requires a highly skilled hospitality professional to oversee and drive the many aspects of the operation and deliver an unforgettable experience for a highly demanding affluent Guest. This role will report directly to the Club 33 Operations Manager.

Primary Responsibility:

• Manage, own, enhance and execute the 21 Royal experience four evenings per week.

Main Responsibilities:

• Own the Profit & Loss Statement and deliver financial results in line with the Annual Operating Plan.
• Collaborate with top chefs and a team of butlers to curate unforgettable epicurean experiences for our Guests.
• Manage costs through labor and food cost management.
• Own the business relationship with 3rd party labor partners.
• Ensure the residence is maintained and show ready at all times.
• Enhance service levels through training and researching industry trends.
• Grow wine education for butlers and yourself.
• Oversee the 21 Royal website and ensure it is always current and updated.
• Oversee and manage all events in 21 Royal beyond just the evening experiences.
• Oversee development of merchandise and grow revenue.
• Oversee training of all Club 33 Managers to be able to deliver the 21 Royal experiences if a backup is needed.
• Enhance the value of the SalesForce instance by updating and enhancing it.
• Prepare the business for future growth opportunities…additional days and potential for the sale of overnight stay experiences.
• Oversee and own the sales process from initial contact to contract signing and event execution.
• Manage one direct report, the Sales Coordinator/Concierge to ensure all aspects of the pre and post event guest experience is exquisite.
• Partner with the Marketing and Communications teams to ensure support when needed.
• Develop and execute an Instagram strategy with relevant partners.
• Enhance the post-event contact experience with Guests to thank them for their patronage and share our appreciation.
• Cross-train in Club 33 and serve Manager shifts/coverage in the restaurant.

Other Responsibilities:

• Market trend reviews and internal product and program performance measurement.
• Development of initiatives which ensure an efficient, effective, and profitable program which lends to the unique stories and goals of 21 Royal.
• Leads ideation, development, refinement, and deployment efforts for beverage concepts.
• Partners with other Club 33 Managers on Club Member beverage education and events.
• Internal and external relationship management.
• Ensures compliance with federal, state and local beverage regulations.
• Leads tabletop development, beverage equipment, and other programs. with a deep understanding of appropriate glassware styles.

• Work in the Operation daily, maintaining constant floor presence.
• Resolve guest and cast member issues.
• Recognize Cast Members.
• Provide operational perspective in project planning and departmental meetings.

Requirements:

• 2-3 years in full time employment in a related position.
• Maintain an understanding of industry trends and stay ahead of the curve.
• Excellent organizational and project management skills and ability to meet deadlines.
• Must be able to think analytically and strategically.
• Capable of working well as part of a team as well as independently.
• Strong multitasker capable of simultaneously managing multiple projects with different deadlines.
• Familiarity or experience working with CRM software.

• Thrive on building new relationships and carefully fostering existing ones while working in a team environment.
• Passionate and knowledgeable about the Disney culture and shaping its future.

Basic Qualifications:

• In depth experience and proven track record leading teams through Food and Beverage projects, in diverse environments with varied concepts.
• Extensive beverage program leadership, tracking cellar selections from procurement to inventory, vendor relationship accountability, beverage menu development and training, beverage menu/wine list management.
• Strong strategic thinking and relationship management skills.
• Strong business acumen and project management skills.
• Fine dining skills including maintaining a professional sequence of service, menu knowledge to address Member/Guest inquiries, and the ability to offer esoteric parings bespoke to Members/Guests preferences
• Knowledge of Forbes and Michelin F&B service standards.
• Understand the financial aspect of an operation.
• Knowledge of operating a budget, revenue, labor, inventory systems, cost of goods, cost of sales, wine bottle pricing, and profit margin.
• Availability to work weekends, evenings and holidays.

Required Education:

• High School Graduate.
• Sommelier, Spirits, Cicerone Certifications.

The hiring range for this position is $92,800.00-$124,400.00 The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.