The Program Specialist provides paralegal and administrative support in a wide range of matters related to the overall fulfillment of the mission of the Pro Bono Center’s clinics, resource centers at the D.C. Superior Court (and remotely), and other programs. The Program Specialist staffs the Landlord Tenant Resource Center, assists with telephone intakes for the full representation Advocacy & Justice Clinic, and occasionally staffs the Advice & Referral Clinic, Advocacy & Justice Clinic, and Consumer Law Resource Center.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Supports the Advocacy & Justice Clinic to include: interviewing prospective clients by telephone, communicating case updates to prospective clients and Pro Bono Center staff, updating and closing cases, and recording case outcomes.

• Provides support at the Landlord Tenant Resource Center and Consumer Law Resource Center remotely or at D.C. Superior Court, serving as the first point of contact with all customers, and maintains records of services and conducts intakes.

• Provides on-site or remote support at the Advice & Referral Clinic and the Advocacy & Justice Clinic.

• Prepares program and grant reports and provides administrative support to Pro Bono Center programs.

• Updates and maintains the Pro Bono Center’s client, case, and volunteer data, and helps devise and implement system improvements.

• Coordinates and supports various other projects and responds to client requests on the Legal Information Help Line.

• Posts updates on LawHelp.org/DC and probono.net/dc.

• Staffs a potential Client Advisory Council/Committee, helping to coordinate meetings, oversee stipends, communicate with and recruit clients.

• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

• Prior relevant work experience.

• Ability to work evenings and weekends for a variety of Pro Bono Center clinics and events.

• Demonstrated commitment to valuing diversity and contributing to an inclusive working environment.

• Proficiency with Microsoft Word and Adobe Acrobat.

• Excellent oral and written communication skills.

• Must be detail oriented and deadline driven. Able to multi-task and work in a fast-paced environment.

• Excellent interpersonal and customer service skills. Must work well in a team environment and be able to interact with Bar members, volunteers, vendors, the public and Pro Bono Center and Bar employees.

• Must be able to interact with individuals with diverse backgrounds, including people impacted by poverty and people living with mental health challenges or disabilities, with patience and compassion.

• Must work well under pressure, exercise appropriate judgment and discretion, possess excellent organizational abilities, and able to manage several priorities in a day.

• Must be adaptable, creative, and self-motivated.

• Ability to handle and maintain the confidentiality of highly sensitive information.

PREFERRED QUALIFICATIONS

• Bachelor’s degree.

• Proficiency in Spanish or Amharic.

****Please submit resume, cover letter and two writing samples****

This position is currently a hybrid position, with days worked in the office and days worked remotely. The hybrid status of this position may change at any time subject to the Bar’s discretion.

This is not an attempt to list all essential functions of this position. Job duties may change over time based on organizational/department needs.

The D.C. Bar is proud to be an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability status, or any other applicable characteristics protected by law.

The Bar is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs, pursuant to applicable law. If you require reasonable accommodation as part of the application process, please contact Human Resources at HR@ dcbar.org.

As part of the accommodation process, we will conduct an individualized interactive process and may ask you for additional information. Additionally, any final hiring decisions or start dates may be delayed while the accommodation review process is ongoing if the individual is unable to begin work without the requested accommodation.