Description

Position: Dispatcher 

Diverse Facility Solutions, Inc. is a 100% minority owned, Chicago corporation with an emphasis on janitorial and facility maintenance services. We create teams of trustworthy, customer focused and diverse people that care about the facility they work in. The quality of the services we provide and our commitment to unsurpassed customer service has helped us become one of the nation’s premiere Minority Janitorial Contractors. 

Job Description:

Responsible for scheduling and dispatching jobs or issues, no matter how often they change, receive work order by telephone and computer. Also enter schedules and log work orders. Communicate via 2-way radio and telephone with all maintenance and operations personnel. Also maintain daily log of events. 

Duties/Responsibilities: 

• Proficiency in writing and oral English 

• Ability to use basic computer programs, reading, and telephones 

• Excellent customer service skills 

• Excellent time management skills 

• Ability to work alone and be self motivated 

• Ability to multitask and work under pressure 

• Able to communicate clearly and calmly in high alert situations 

• Adjust to instance chances, issues, or alerts, as they happen 

• Clear and precise log keeping skills 

• Able to follow up and adhere to all company policies, building, and safety laws 

• Maintain all records neatly and in order 

• Utilize problem solving skills and understand when to contact supervisors for assistance

Qualifications

Knowledge, Skills, Abilities and Qualifications:

• Good organizational, analytical/decision making skills 

• Customer focused with good written and oral communications skills 

• Ability to work on assigned projects with minimal supervision

• Ability to multitask and work in a fast paced environment

• Strong attention to details 

• Strong Word, Excel, and PowerPoint skills 

• Ability to work with confidential information 

• Demonstrated ability to follow instructions 

Physical Demands: While performing the duties of this job the employee is regularly required to communicate clearly and pay attention to detail. This position requires the ability to occasionally lift office products and supplies up to 20 pounds. 

AAP/EEO Statement 

Diverse Facility Solutions, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Diverse Facility Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Diverse Facility Solutions, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Diverse Facility Solution’s employees to perform their job duties may result in discipline up to and including discharge.