Job Summary:

Independently investigate and resolve client support issues. Resolve any complex issues that cannot be resolved by first-line support Supporting various legacy system retirements Training new/existing clients and implementation teams on software Prioritize and manage own workload to deliver quality results and meet timelines

Required Skills: Business & System Analysis, Business Analysis & Planning

Responsibilities:
•Provide support and produce detailed system requirements and technical / functional specifications in alignment with standards and frameworks
•Work in close partnership with business partners / technology / project teams and stakeholders to elicit, analyze, document, communicate and manage detailed functional specifications
•Develop effective and efficient solutions by researching/analyzing current state system capabilities and defining technology solutions options / recommendations working closely with key technology partners
•Ability to write and execute test plans in DEV and PAT and carry out all necessary tasks required to implement any system change
•Ad-hoc analysis, reporting, and presentation materials to support the decision making of executives
•Identify and recommend opportunities to enhance productivity, effectiveness, and operational efficiency of the business unit and/or team.

Manage Incremental Change
•Manage BAU change to system
•Onboarding new products
•Managing official curve changes
•Provide thought leadership and project oversight for data governance and quality roadmap and implementation activities
•Scope, size, and manage data quality implementation efforts

L3 Support
•Independently investigate and resolve client support issues.
•Resolve any complex issues that cannot be resolved by first-line support
•Supporting various legacy system retirements
•Miscellaneous
•Training new/existing clients and implementation teams on software
•Prioritize and manage own workload to deliver quality results and meet timelines
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.