2 Deskside Support Technician Level 3 Jobs in Springs, MS
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Deskside Support Technician Level 3
$49k-60k (estimate)
Contractor | IT Outsourcing & Consulting
1 Month Ago
Diverse Lynx is Hiring a Deskside Support Technician Level 3 Near Springs, MS
Role: Deskside Support Technician Level 3 Location: Blue Springs, MS 38828 (Day 1 Onsite) Duration: Long termJob DescriptionContractor will be expected to rotate between 2 shift schedules: Day Shift & Mid Shift (10:00am - 6:30pm)
Weekly On-call Rotation for afterhours
Required SkillsNetwork (LAN, WAN and Wireless)
Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification
Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic)
TCP/IP, DHCP, Subnetting, VLAN, POE
Experience with packet capturing, example: Wire Shark
Network maintenance, support and refresh
Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
Data Center (Server Room) Management
Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.)
Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.
Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
Server Management
Knowledge of DHCP, DNS, Print Server, File Shares, Microsoft SCCM
Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS
Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware
Critical plant floor hardware support
First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SMEs)
Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management
Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time
Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment
Strong team worker with professional demeanor and strong ethics
Good Written And Oral Communication Skills Are RequiredExperience with remote control tools and remote support (off-site)
Ongoing support of various Manufacturing computer systems
Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects
Change Management process
Nice To Have SkillsExperience or knowledge of CRAC/HVAC Units and UPS preferred
Experience using a ticket management system for work prioritization and daily workload management
ITIL, CCNP, CCIE, CCNE and/or MCSE certifications are desired
Experience and/or knowledge of PLCs a plus.
Plant Monitoring software knowledge (Active Plant, Wonderware, Ignition)
Knowledge of iGear, Kepware, or other machine data gathering tools
SQL Server database administration (backups, security, monitoring, etc.)
Manage storage and backup systems
Previous experience supporting a large corporate, manufacturing environment
Experience working with VMware vSphere
3 to 5 years of experience performing Level 3 responsibilities
Knowledge of Cisco Voice over IP hardware/software/server operation/configuration
Experience on InTune/iPhone support is an in advantage
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Weekly On-call Rotation for afterhours
Required SkillsNetwork (LAN, WAN and Wireless)
Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification
Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic)
TCP/IP, DHCP, Subnetting, VLAN, POE
Experience with packet capturing, example: Wire Shark
Network maintenance, support and refresh
Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
Data Center (Server Room) Management
Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.)
Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.
Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
Server Management
Knowledge of DHCP, DNS, Print Server, File Shares, Microsoft SCCM
Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS
Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware
Critical plant floor hardware support
First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SMEs)
Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management
Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time
Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment
Strong team worker with professional demeanor and strong ethics
Good Written And Oral Communication Skills Are RequiredExperience with remote control tools and remote support (off-site)
Ongoing support of various Manufacturing computer systems
Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects
Change Management process
Nice To Have SkillsExperience or knowledge of CRAC/HVAC Units and UPS preferred
Experience using a ticket management system for work prioritization and daily workload management
ITIL, CCNP, CCIE, CCNE and/or MCSE certifications are desired
Experience and/or knowledge of PLCs a plus.
Plant Monitoring software knowledge (Active Plant, Wonderware, Ignition)
Knowledge of iGear, Kepware, or other machine data gathering tools
SQL Server database administration (backups, security, monitoring, etc.)
Manage storage and backup systems
Previous experience supporting a large corporate, manufacturing environment
Experience working with VMware vSphere
3 to 5 years of experience performing Level 3 responsibilities
Knowledge of Cisco Voice over IP hardware/software/server operation/configuration
Experience on InTune/iPhone support is an in advantage
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Job Summary
JOB TYPE
Contractor
INDUSTRY
IT Outsourcing & Consulting
SALARY
$49k-60k (estimate)
POST DATE
06/02/2024
EXPIRATION DATE
07/20/2024
WEBSITE
diverselynx.com
HEADQUARTERS
PRINCETON, NJ
SIZE
200 - 500
FOUNDED
2002
TYPE
Private
CEO
SHUBHENDRA VARMA
REVENUE
$50M - $200M
INDUSTRY
IT Outsourcing & Consulting
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About Diverse Lynx
Diverse Lynx is a provider of mobile application development, web designing, consulting and quality assurance services.
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