2 Device support , Audio , Video , VLAN Jobs in Redmond, WA
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Device support , Audio , Video , VLAN
$84k-101k (estimate)
Contractor | IT Outsourcing & Consulting
3 Weeks Ago
Diverse Lynx is Hiring a Device support , Audio , Video , VLAN Near Redmond, WA
Job Title: Device Support, Audio, Video, VLANLocation: Redmond, WA (Onsite)Duration: Contract Job DescriptionAudio and Video Responsibilities:
- AV Systems Support:
- First-line response and triage for AV systems.
- Coordinate with AV support teams and suppliers.
- Provide on-site technical support for events.
- Attendee and Presenter Support:
- Provide high-level support for attendee connectivity issues.
- In-room support for MS FTE presenters and demo setups.
- Coordinate with technical/AV vendors for events.
- Event Phases:
- Pre-event: Coordinate support, test setups.
- During event: On-site technical support.
- Deployment and Support:
- Deploy, configure, and test MS-owned devices; collaborate on partner device support.
- Perform daily checks to ensure equipment readiness and reset.
- Report on operational health of onsite environments.
- Provide technical support during MS customer engagements.
- Implement and support Content Management Systems (e.g., Stratos, FourWinds).
- Operational Alignment:
- Align support and documentation with IES Playbook/processes.
- Triage AV-related technical issues; collaborate with AV vendors to resolve problems.
- Compute and Storage Management:
- Configure and support compute/storage environments.
- Maintain MTC server room infrastructure.
- Manage network configurations, VLAN design, and policy alignment.
- Ensure security patch compliance and asset health.
- Support Azure Stack installs and troubleshooting.
- Maintain asset inventory operations.
- Hands-On Support:
- Rack/stack local network and computer hardware.
- Perform physical and logical audits and remediation.
- Content Management:
- Deploy and support systems like Stratos and FourWinds.
- Provide user guides and training for presentation technologies.
- Manage local and central Experience/Demo accounts.
- Lifecycle Management:
- Manage warranties and RMA processes.
- Recommend technology improvements and equipment purchases.
- Recycle old equipment per MS standards.
- Support Escalation:
- Own local support escalations, ensuring resolution and communication.
- Implement tools for managing and prioritizing work intake.
- Attend Rhythm of Business meetings and provide relevant content.
- Provide operational reporting and status updates.
Job Summary
JOB TYPE
Contractor
INDUSTRY
IT Outsourcing & Consulting
SALARY
$84k-101k (estimate)
POST DATE
06/10/2024
EXPIRATION DATE
07/29/2024
WEBSITE
diverselynx.com
HEADQUARTERS
PRINCETON, NJ
SIZE
200 - 500
FOUNDED
2002
TYPE
Private
CEO
SHUBHENDRA VARMA
REVENUE
$50M - $200M
INDUSTRY
IT Outsourcing & Consulting
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About Diverse Lynx
Diverse Lynx is a provider of mobile application development, web designing, consulting and quality assurance services.
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