Field Service IT Support

Work location: Wayne, NJ (Day one Completely Onsite)

Duration: Full time/ Permanent
Job Description:

Field Service IT Support:
a) Workstation Services (e.g., Desktop, Monitors, Printers and laptop)

Breakfix

Desktop/Laptop Hardware related troubleshooting - Create, test and develop current Workstation images.

Prepare and configured new laptops/workstations specifications as assigned

End User Computing (EUC) Device Refresh as part of BAU ( any bulk refresh will be treated as separate project activity)

Works closely with vendors and managed services to maintain systems and services, manage change, and deploy new systems and services

Provide onsite PC repair, virus- and spyware-remediation, maintenance/rejuvenation, data-recovery, networking and upgrades.

Windows upgradations through SCCM agent.

OS and application installation: Windows migrations and deployment of customized images using SCCM

Troubleshoot for Windows and have good working knowledge of Office products; provide printer/fax support

Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security and network management practices

nalyzed and diagnosed DNS/DHCP/VPN and other networking issues

End user issues related to network, IP config, windows troubleshooting

ctively worked with hardware and software vendors to resolve client issues in a timely manner

ctive Directory, folder access and Group Policy administration, hardware configuration. User Support for VPN, MS Office, applications.

Installation of printers, Configuring conference room facilities

IP Phone installation, troubleshooting

O365 configuration, troubleshooting

Other aspects related to End user computing

Deskside Support

Spares management

Installs, moves, adds, changes of hardware and software packages (IMAC);Hardware life cycle management

Security compliance

Populate Knowledge Management system with resolutions and workarounds

ct as an escalation resource to the Help Desk, Site Administrators and Network Operations Center to assist with issues affecting endpoints

Enterprise Mobility Management administration - enrollment and management of mobile devices. Adept knowledge on Airwatch intelligent hub/MDM/ intune / azure

Fault diagnosis / troubleshooting

Maintain the Service Now queue of an average of 5-20 tickets per day, resolved Level 1-2 support issues

Ensure swift ticket resolution and escalate issues to Level 3 technician as necessary

dept knowledge on Software Center(SWC) and ServiceNow

Knowledge of Okta and its usage.