Job description:
•Partner with product managers and product owners to understand business needs and develop architecture solutions and blueprints for the customer experience center platform solutions
•Lead and govern technical solutions meeting functional/non-functional requirements and drive technology solution implementations
•Establish cloud platform governing and operating model
•Provide best practice recommendations and optimization opportunities within the contact center experience platform
•Collaborate with internal and external stakeholders for the solution, designing and implementing customer experiences using Genesys PureCloud platform
•Experience as a Cloud Architect involving large scale cloud contact center experience using Genesys PureCloud platform
•Experience in implementing capabilities including (but not limited to): Omni-channel - "Queuing, routing, and experience", Softphone, Voice Authentication, Desktop Process Automation and Analytics, Speech Analytics, Call Recording, Workforce Management, AI/Client, Chatbots, etc.
•Experience implementing Genesys Workforce Optimization (WFO) and Workforce Engagement Management (WEM)
•Experience architecting and designing complex Queuing/Routing, Call Flow, Conversational flows using Genesys PureCloud Architect
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.