Job Description

• Project Management, CSV, R&D and Medical Devices Knowledge, cross
• functional leadership, Process management, Operations Management
• and Execution Project Management, Veeva CRM and Medcomms,
• SalesForce Service Cloud, and Arisglobal's LSMI.
• Manage IT projects from conception to implementation, ensuring timely and within-budget delivery.
• Coordinate with internal and external teams to ensure efficient
• integration of systems and applications.
• Provide functional and technical support/orientation for key
• applications, including Veeva CRM, SalesForce Service Cloud, and
• Arisglobal's LSMI.
• Monitoring of maintenance and support activities
• Be the primary IT contact for any task executed by external
• consultants
• Support delivery when needed (L2 / L3 support), solution testing and
• UAT.
• Proven experience in IT project management, preferably in a
• corporate environment.
• Functional and technical skills, including knowledge of different
• Customer Service tools like Veeva CRM and Medcomms, SalesForce
• Service Cloud, and Arisglobal's LSMI.
• Excellent communication skills and ability to collaborate effectively
• with interdisciplinary teams.
• Ability to analyze and resolve complex problems effectively and in a
• timely manner.
• Understanding of communication systems such Automated Call
• Distribution (ACD), PBX(s), voice endpoints, VoIP architecture and VoIP
• encryption, Conversational IVR, Callback Assist/Virtual Queue
• Experience or familiarity with the Medical Affairs area in a
• pharmaceutical company.
• Knowledge on Web environments, Chatbots

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.