Job Title: IT IS_Service Desk / Desktop Support
Location: Quincy, MA (Onsite)
Type : Full Time Employment
Job Description:
Deskside Support Technician
Title - IT IS_Service Desk / Desktop Support - Spanish
Job Description:
•Hardware repair of Laptops (Client & Lenovo) and iPads( standard and Air).
•Uses installed Unified Endpoint Management and XDR systems to ensure all endpoints have up-to-date patches, backups and A/V scans.
•Experience on Office 365 application troubleshooting and licensing model
•Imaging of laptops to the standard image available.
•Setting the equipment's (laptops & iPads) as per customer policy.
•Advanced OS/software troubleshooting that cannot be resolved over the phone.
•Thorough knowledge of iOS operating system, its upgrades and related troubleshooting.
•Moderate knowledge of Android operating system, its upgrades and related troubleshooting.
•Knowledge to troubleshoot VPN issues related to Pulse secure, VPN On demand, Pulse client etc. on IPads and Laptops.
•Experienced troubleshooting of wireless and wired networks. Hands on experience on tools like MDM Airwatch console to manage user's mobile devices.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.