Job Description: Job Title: Level 3 Desktop Support Specialist
Location: 4000 S Tulip Tree Drive, Princeton, IN
Mandatory Requirements:
5-9 years' experience in hands-on CISCO Networking to include wireless
Hands-on experience in Desktop support
Hands-on experience in Server troubleshooting
Experience working in manufacturing/production (build and deploy) environment a plus!
Description:
This Level 3 Technician position is a multi-shift support role which requires a blended skillset of intermediate to advanced technical skills to support end-user services (client hardware, applications and printer support), vendor management as well as network and server infrastructure environments. Strong interpersonal and troubleshooting skills along with the ability to work independently and follow established processes are required to be successful in this role. Some amount of flex time and/or overtime may be required to provide support for weekend activities, emergency call-outs and project activities during non-production times.
•Candidate should be able to work under pressure and prioritize work to ensure routine maintenance tasks, customer needs and infrastructure stability are all maintained.
•Candidate must have strong proficiency in written/verbal communication skills to effectively communicate and report out on status of current activities.
•Candidate must be a team player, a self-starter with the ability to take direction and see activities through to completion with minimal oversight.
•Position will provide 24 hour on-call support for escalation of site issues impacting production.
•Must have strong knowledge of Microsoft TEAMS, SharePoint and OneDrive to support end-users
•Windows Server 2016 and Microsoft SQL Server experience required
•Microsoft, Comptia and/or Cisco certifications preferred, but not required
•Project Management skills a plus.