Job Title: Senior Desktop Support Associate
Experience: 8 Years
Duration: 24 Months
Work Location: Carlsbad, California 92008

Technical/Functional Skills

• Must have experience in Desktop/Laptop troubleshooting.
• Imaging machines using SCCM
• MAC Support
• Maintaining Inventory
• Knowledge base building and maintenance

Roles & Responsibilities:

• Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Image and setup workstations using SCCM
• Collaborate with Technology team members to ensure efficient operation of the organizations desktop computing environment.
• 10 Years of experience in local site support as Desktop support engineer.
• Ensure that desktop connection are in proper working order.
• Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
• If necessary, liaise with third-party support and PC equipment vendors.
• Perform related duties consistent with the scope and intent of the position.

Generic Managerial Skills: Maintaining Knowledge base and preparing documentation
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.