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Role : Service Delivery Management
Location : Jersey City, NJ (needs to be onsite at client 3 days a week with flexibility for additional days as needed)
Type : Full Time / Permanent
Experience : 15 - 25
Job Description :
Technical / Functional Skills
Responsibilities :
Senior Service Delivery Director responsible for a globally distributed application support team
Instrumental in driving performance and improving production stability
Requirement to be primary face off to CIO s and senior business stakeholders
Continually improve IT services and ensure team takes a structured and proactive approach to resolving technology problems
Drive Best Practices among the global application teams as well as CTB (release / change management)
Ensure compliance with all relevant internal instructions (SOX, circulars) and external regulatory requirements, including the management of operational risk
Participate in the development of and effectively maintain the Incident management process
Involvement in managing an agile development process (from a production perspective and run the bank)
Qualifications :
15 years experience supporting applications running in Unix environments and Windows environments, experience working directly with CIO s and senior business stakeholders
7 years of leadership experience leading large production support globally distributed teams
Agile Software development, and experience in development projects
Excellent Communication and Interpersonal skills (Written and Verbal)
Flexible approach to working hours and responsibilities
Self-driven and with an ability to work independently with minimal supervision
Familiar with risk-based decision-making and escalations
Previous Technology experience across technologies (Java, .Net, Oracle, Multiple Databases, Middleware)
Proficient in MS Office (Excel, Access, and Project) skills
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination.
All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role.
We promote and support a diverse workforce across all levels in the company.
Last updated : 2024-09-05
Full Time
IT Outsourcing & Consulting
$92k-129k (estimate)
09/06/2024
12/05/2024
diverselynx.com
PRINCETON, NJ
200 - 500
2002
Private
SHUBHENDRA VARMA
$50M - $200M
IT Outsourcing & Consulting
Diverse Lynx is a provider of mobile application development, web designing, consulting and quality assurance services.
The job skills required for Service delivery include Service Delivery, Leadership, Incident Management, Change Management, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Service delivery. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service delivery. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service delivery positions, which can be used as a reference in future career path planning. As a Service delivery, it can be promoted into senior positions as an IT Quality Assurance Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service delivery. You can explore the career advancement for a Service delivery below and select your interested title to get hiring information.