Job title: ServiceNow Integration Specialist with Telecom Domain(mandatory)

Job Location: REMOTE

Job type: Contract
Summary:

• The ServiceNow Integration Developer will be responsible for ServiceNow discovery and mapping as well as working with Configuration Items (CI)
• Design and Architect Automation workflows using ServiceNow Integration Hub and spokes
• Excellent hands-on expertise with Integrations
• Excellent hands-on expertise with Discovery
• Represent a specific technical domain in the IT organization
• Ensure the CI data is properly maintained and is available when and where it's needed
• Develop, document, and implement CI data governance processes and procedures for effectively managing CI data
• Ensure that the CMDB effectively supports other ITSM processes such as Incident, Change, and Asset Mgt.
• Develop and monitor CI data health reports / dashboards and resolve any issues
• Ensure the quality of the CMDB data is maintained and that target metrics are established and met, resolving issues in a timely manner
• Proactively identify CI classes, attributes, and relationship types that are required
• Proactively identify and resolve CI data, metric, process, or functionality gaps in the CMDB
• Ensure the CIs are created or updated using only approved processes and procedures
• Develop, document, and implement CI data audits and address any issues that arise
• Evaluate enhancement requests and identify appropriate solutions
• Validate CMDB functionality as part of ServiceNow platform upgrades and deployments

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.