• Provide subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes, ITSM, ITOM, SACM, Knowledge, Demand and Release Management modules within ServiceNow platform.
• Implement technology specific best practices and standards.
• Researches and evaluates alternative solutions and recommends the most efficient and cost-effective solutions.
• Proposes data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.
• Lead ServiceNow upgrades planning and execution.
• Participate in the configuration of new applications or suites during planning, development, and roll out phases. Contribute to the strategic development of new platform customization, as needed, based on customer needs.
• Maintain an awareness and understanding of technological advances; provide continuous research and assessment of new resources and technology available for ServiceNow platform.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.