Job title: Tech Support - Desktop, Field Services
LOCATION: Tampa, FL
Travel Required - Transportation Mandatory (within a max of 40-50 mile range)
Shift: Monday-Friday, 8 hour
Shift between 7:00am-6:00pm PST. After hours & weekend shift schedule required when requested.
Shift flexibility is a requirement.
Job Summary:
Candidate must be able to provide onsite IT support to more than 90 sites and 6,500 users located near Tampa FL. Project includes daily operational support and IT Tier 2 end user device support.
TOP REQUIREMENTS:
Desktop & Field Support skills, customer service experience, technical troubleshooting, preferred ITIL certification
*** What experience will set candidates apart from one another? Customer service skills, end user Tier 2 device support experience, printers, technical troubleshooting ability. ***
INTERVIEW PROCESS:
•How many rounds? 2 max, Webex (video required) 30 min with manager and supervisor
•How technical will the interviews be? Basic troubleshooting and a few in depth Tier 2 IT related questions to determine technical ability
Primary Responsibilities:
•Must have a valid driver's license, car insurance and dependable vehicle
•Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services
•Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
•Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
•Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
•Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure
Required software tools/skills:
•Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN
•Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements
•Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution
Required skills/attributes:
End-user software and hardware support in a mid-to-large size enterprise. Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments
•1 - 3 years of experience in desktop, laptop and smart phones troubleshooting.
•Experience with Android and Apple IOS support
•Must be able to lift up to 70 pounds
•You will be asked to perform this role in an office setting or other company location
Nice to Have:
•2 years' experience in troubleshooting laptop and desktop issues in Enterprise Environment
•2 years' experience Microsoft Software Office Suite
•Knowledge of Active Directory, Citrix, Microsoft SCCM
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.