JOB DESCRIPTION

Closing Date: 23 June 2024

Position Ref: MR 1241

Location: Flexible within Scotland. Blended or fully office based (from our office in Edinburgh).

Hours: Full-time (see 'Flexible working')

Salary: £23,400 per annum

WHO WE ARE

We are a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

We don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

HERE ARE SOME OF THE BENEFITS WE OFFER:

• We offer an outstanding pension scheme including employer contributions of up to 9%, 11% or 13% (age-linked).
• Enhanced parental leave.
• Private BUPA insurance.
• 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period.
• Staff wellbeing allowance of up to £25 per month / £300 per year.

THE TEAM

You will be part of the Service Delivery department where we administer loan and grants on behalf of Scottish Government.

This is a fantastic opportunity to be part of a dynamic team dedicated to promoting sustainable transport methods and energy efficiency measures in Scottish domestic properties working within a fast-paced environment.

THE ROLE

We have an exciting opportunity to join the Services Delivery team, you will be primarily responsible for providing effective customer service and administrative support to a variety of grant & loan programmes we manage on behalf of the Scottish Government and other funders.

You will verify the information provided in the grant/loan applications received and claims for grants against a set criteria, following up on further information with applicants, installers, and other internal teams as necessary. There is a real focus on customer service and delivering an effective customer journey is essential to the role.

WHAT YOU’LL DO

• Delivering an effective customer journey, with a strong focus on call quality and customer satisfaction being at the heart of what we do.
• Contact customers as required via email/letter/telephone to resolve any issues.
• Maintain good administrative systems to ensure that all filing and key documents are kept in accordance with our quality procedures.

WHAT YOU’LL BRING

• Strong administrative experience demonstrating excellent administrative and numerical skills.
• Excellent customer service skills and customer focus- although this role is predominately administration based, it will involve some telephone shifts on a Rota basis.
• Experience of working as a key member of a multi-skilled team with an ability to deal effectively with people at different levels of seniority.