The Operations Leader must reside in one of the following States: AL, GA, FL, TN, MS, or LA.
Job Duties

• Recruit and hire employees to ensure accounts are adequately staffed according to contract specifications.
• Assign duties and tasks to employees and inspect work for cleanliness and completion.
• Determine work procedures and prepare schedules while ensuring the account stays within the labor budget.
• Conducted new hire orientation, safety training, job training, etc., to ensure hourly employees can perform tasks efficiently and safely.
• Prepare and review all required paperwork, such as time sheets, accident reports, new hire paperwork, employee training records, work orders, equipment, and supply orders.
• Create an open line of communication by assisting in employee relations problems and coaching and counseling employees to empower success.
• Establish relationships with customers by visiting accounts regularly to ensure the highest quality of service.
• Resolve problems and complaints promptly to maintain the highest customer satisfaction possible.
• Document customer contacts and concerns continuously and assist with follow-through to ensure issues are resolved.
• Monitor assigned accounts for work order opportunities and additional work to be added to the contract.

Requirements:
Two to three years of management experience is required. A qualified individual must also have several years of janitorial industry experience. The candidate must be able to multitask and adapt to changing environments. The candidate must also have a customer service mindset and training skills. Experience with Microsoft and Google applications is required.
Diversified Maintenance Systems is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.