36 Field Service Technician (Heavy Machinery) Jobs in Peoria, IL
Diversified Services Network is Hiring a Field Service Technician (Heavy Machinery) Near Peoria, IL
Diversified Services Network, Inc. (DSN) is seeking a full-time IT Quality/Test Engineer to join our team in Mossville, IL! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!
JOB RESPONSIBILITIES:
- Provide technical support to dealers, acting as a liaison between the dealers and engineering.
- Troubleshoot and resolve software, hardware, and site application issues.
- Work on RC and related products in New Product Introduction (development), Continuous Product Improvement, and DSN (Dealer Support).
- Provide technical support remote and in person to dealers and customers.
- Gather input from the field for issue fixes, new features, customer/dealer feedback supply to various engineering teams in hardware, software, and networking.
- Complete NPI product support deliverables including field development and field follow projects as required.
- Complete NPI Product Support deliverables.
- Coordinate and complete Field Follow objectives as part of NPI programs.
- Customer and Dealer Issue resolution- Implement and utilize support processes to respond, restore, and resolve issues.
- Review equipment configuration, including hardware and software, and computer operating systems.
- Provide hands-on product expertise to complete problem analysis and provide resolutions.
- Escalate top priority issues to team lead.
- Communicate with dealers regarding status, problem troubleshooting, etc.
- Create and report product improvement ideas including functional enhancements and supportability improvements.
- Responsible for resolving a high percentage of application issues, and prompt escalation to advanced engineering specialists when a quick resolution cannot be obtained.
- Advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering.
EDUCATION & EXPERIENCE REQUIRED:
- Associate’s degree preferred or equivalent experience required.
- 2 years’ experience in field heavy equipment support.
- 2 years’ experience in machine technology.
REQUIRED SKILLS:
- Heavy Equipment Electrical and CAN Troubleshooting experience.
- Knowledge of computer software and operating systems, such as Windows, Ubuntu, Command Line and Terminal.
- Microsoft Office Suite experience (Outlook, Teams, Onedrive, Sharepoint, etc.).
- Network, IT, and A/V support/Troubleshooting experience.
SOFT SKILLS REQUIRED:
- Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
- Self-Motivated and ability to work independently and manage one’s time.
- Ability to support multiple projects at a time.
- Situational awareness and ability to adapt to situation at hand.
- Mentoring skills necessary to provide support and constructive performance feedback.
- Ability to communicate with those who speak broken English.
- Ability to speak other languages (Spanish, Portuguese, French).
Benefits:
- 401(k)
- Dental insurance
- Vision Insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid Holidays
Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com
Job Summary
Full Time
Business Services
$52k-68k (estimate)
06/23/2024
07/20/2024
dsnworldwide.com
NAPERVILLE, IL
100 - 200
1989
TAGHREED REFAI
$10M - $50M
Business Services
Related Companies
About Diversified Services Network
Founded in 1989, Diversified Services Network, Inc. (DSN) provides public sector consulting, IT, engineering, and project management services to Fortune 500 companies and local/state/federal government agencies, particularly those in industrial manufacturing, insurance and human services. DSN is a certified Woman Business Enterprise (WBE) by both the Womens Business Enterprise National Council (WNENC) and the State of Illinois, as well as a certified Disadvantaged Business Enterprise (DBE). **Equal Opportunity Employer**
The job skills required for Field Service Technician (Heavy Machinery) include Customer Service, Troubleshooting, Problem Solving, Technical Support, Written Communication, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Technician (Heavy Machinery). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Technician (Heavy Machinery). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Technician (Heavy Machinery) positions, which can be used as a reference in future career path planning. As a Field Service Technician (Heavy Machinery), it can be promoted into senior positions as a Field Service Rep. III - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Technician (Heavy Machinery). You can explore the career advancement for a Field Service Technician (Heavy Machinery) below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
