22 Service Desk Jobs in Columbus, OH
Diversified Systems.com is Hiring a Service Desk Near Columbus, OH
DSI is searching for a Service Desk agent.
Responsibilities:
- Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues.
- Escalate issues in accordance with defined procedures.
- Assist users through problem solving steps.
- Use available tools and resources to research and resolve technical problems.
- Provide accurate information to end users in a timely manner.
- Candidate must be able to provide their own laptop/computer, USB headset, and a consistent internet connection.
- Required to have a dedicated workspace at home and be able to work from home without distractions.
- Ability to multitask while interacting with customers and documenting tickets.
- Adhere to established quality standards.
- Ability to work in a team environment.
- Complete assigned tasks.
- Strong communication skills; both written and spoken.
Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.
Diversity, Equity and InclusionDSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.
Job Summary
Full Time
Business Services
$50k-62k (estimate)
07/06/2024
12/30/2024
diversifiedsystems.com
PHILADELPHIA, PA
25 - 50
1990
$10M - $50M
Business Services
Related Companies
About Diversified Systems.com
(DSI) was established to provide quality IT consulting services to state and federal government agencies and commercial businesses looking to increase market share, improve profits, and increase productivity while reducing costs and turnaround time. DSI has been in business for over 31 years. DSIs broad range of consulting services includes project management, system integration, application development, Web development, mainframe support, network support and staff augmentation. The company has employed an extensively skilled staff to handle a wide range of clients needs. Whether a client need...s one person or an entire team of professionals, DSI is ready to respond quickly with superior technology support before, during and after a project is successfully implemented
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The job skills required for Service Desk include Service Desk, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk positions, which can be used as a reference in future career path planning. As a Service Desk, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk. You can explore the career advancement for a Service Desk below and select your interested title to get hiring information.
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