You haven't searched anything yet.
At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference - whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.
Our dedicated teams craft solutions experienced by millions every day including:
Founded in 1993, we're a global organization serving local needs with associates worldwide. Learn more at onediversified.com and follow us on LinkedIn and Twitter.
What part will you play?
The Field Service Supervisor position requires a strong technical skillset and leverages this experience to support their responsibilities of quality control of Field Services, reviewing technician reports, providing technical support, addressing escalations and if needed- the Prime Technical Onsite Lead to address escalations. This position supervises others but may directly engage in onsite service actions- troubleshooting & resolving issues of AV & broadcast systems located within the following types of environments: business/corporate, government, educational, houses of worship- each may contain- multipurpose rooms, board rooms, auditoriums and command centers to simple huddle rooms.
Field Service technicians are dispatched by our Global Services coordinators in response to service & warranty support requests.
The Field Service Supervisor role is to support Diversified's efforts to deliver world class service, meet & exceed clients Agreement SLA's and assist efforts to troubleshoot & resolve issues with minimal client impact. This effort is supported through review of service actions and procedures and direct assistance.
What will you be doing?
Complexity:
This role requires a high technical background when reviewing technical reports, escalations and regular re-evaluations of service procedures and staff training requirements
This position will require some onsite work- directly addressing escalations through onsite service actions, site reviews for project turnovers to service, monitoring of onsite work of a technician and providing instruction / guidance to the field service technicians
Decision Making Authority:
This is a supervisory role with senior technical level skills- requires excellent technical and tactical judgement related to service work. This position requires good diplomacy in working with our clients and other key stakeholders to ensure the success of field service delivery.
The Regional Field Service supervisor reports to the Services Director.
What do we require from you?
Preferred:
Travel:
To learn more about becoming part of the Diversified team, visit us at http://diversifiedus.com/about/careers/or email us at careers@onediversified.com.
Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions. Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at careers@onediversified.com.
Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
Full Time
Wholesale
$56k-72k (estimate)
06/27/2024
08/26/2024
diversified-phl.com
WARMINSTER, PA
50 - 100
1969
ROBERT FRANKEL
$10M - $50M
Wholesale
At Diversified, we strive to be the preeminent lighting representative in the Philadelphia/Tri-State area by consistently pursuing quality product lines to represent, preparing competitive quotations, and fully supporting our customers from order inception through installation. Diversified prides itself on having the best-trained personnel representing the highest quality lighting manufacturers to the lighting design community, the electrical distributor, and the contractor.