Please review your database and begin to submit bilingual (French Canadian) resources for this role. Remember there will be several rounds of interviews and the person must be able to come in for an in person interview, and to pick up equipment.

manager commentHM IS IN NEED OF FRENCH SPEAKING CANDIDATES - PLEASE ONLY SUBMIT FRENCH SPEAKING CANDIDATES.
Job Title - Customer Service Representative
Work hours: M-F 11:00am - 7:15pm & Training is (9am - 5pm) for 2 weeks (35 hours a week)
Brand: Shared Services - Wholesale
Temp to perm: Temp with possible perm after 6 months to 1 year
Start date: Immediately
Location Address: 12 Harbor Dr, Port Washington NY
Remote to start with intentions to be onsite in the future TBD
Specific Skills Needed: Call center experience, Ability to multitask, answer high volume of calls 80 day
Years of Experience: Approx. 1 year
FRENCH SPEAKING CANDIDATES ARE PRIORITY
**Must Complete an internet speed test: www.speedtest.net
UPDATED Prescreen Questions- Please attach prescreen and speedtest to the resume!*** See wholesale section on background screening for backgrouns requirements.
We are mainly focused on bringing in candidates who have dealt with high call volume/ foot traffic with good computer navigation skills. As mentioned before, French speaking is the highest priority. We need both French and English-speaking candidates with call volume backgrounds.
GENERAL FUNCTION
The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner. The Customer Service Representative uses knowledge of Luxottica products and services and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business.
MAJOR DUTIES AND RESPONSIBILITIES
•Answers incoming calls and processes orders.
•Resolves customer complaints, troubleshoots issues to determine best path for resolution.
•Correctly documents customer interactions and tracks call types.
•Maintains support service levels and upholds Luxottica's Customer Service standards.
•Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
•Takes inbound phone calls for up-to 90% of assigned shift.
•Performs all other duties as assigned.
BASIC QUALIFICATIONS
•High school diploma
•1 year(s) of experience working in customer service, hospitality or call center environment
•Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
•Strong verbal and written communication skills
•Demonstrated listening and comprehension skills
•A clear team player with strong interpersonal skills
•Ability to maintain composure when dealing with difficult customer situations
•Excellent time management skills - must be able to prioritize tasks efficiently
•Strong PC skills including MS Office; Word and Excel
•Ability to navigate information systems and internet
PREFERRED QUALIFICATIONS
•Higher education degree
•Previous experience using SAP
•Previous experience in the optical industry, full knowledge of Luxottica's optical products and a strong command of the industry language
•Bilingual French
COMPUTER PICK UP DETAILS:
ask the agencies to advise the candidates that if selected they will have two pick-up trips for equipment at our Port Washington office. The first trip is done before the training starts where they receive temporary equipment. After a week of training, they will swap out the temporary equipment for permanent equipment.
During the pick-up of their permanent, they will stay for part of the day and receive a tour of the building, meet the leadership team in person, and spend some time training in a lectured environment. They will then leave in the early afternoon to go home and set up their equipment for the following day of training.