2 Senior Customer Contact Representative Jobs in Lisle, IL
SORT BY
F
D
Senior Customer Contact Representative
$54k-71k (estimate)
Full Time | Business Services
2 Weeks Ago
Divihn Integration is Hiring a Senior Customer Contact Representative Near Lisle, IL
For further inquiries regarding the following opportunity, please contact one of our Talent Specialists Meghna at 224 369 4230 Aditya at 224-369-4194Title: Senior Customer Contact RepresentativeDuration: 6 MonthsLocation: Lisle, IL (On Site)Pay Rates: Twenty-seven to Twenty-nine dollars per hour on W2DescriptionMaintains direct contact with customers before and/or after the sale via telephone, email, or chat regarding products, services, and other general questions. Typically manages phone and electronic communications which may require escalaitons for inquiries to product support, billing, sales, orders, or return/repair claims. Logs calls and updates customer account records. May be required to monitor social media platforms to proactively promote brand integrity, provide positive direction for customer related questiions, and address and provide answers to product related questions/concerns.
Performing assignments that require considerable judgment and initiative. Understands implications of work, identifies key issues, and makes recommendations for solutions. Identifies key issues and patterns from partial/conflicting data. Takes a broad perspective to problems and spots new, less obvious solutions.
Completes work with a limited degree of supervision. Determines methods and procedures on new assignments.
Desired SkillsStrong communication and problem resolution skills
Presentation skills/public speaking
Ability to manage multiple projects simultaneously
Proficient in Microsoft Office
Proficiency in social media platform monitoring
Mininum requriementsBachelor's degree and at least 2 years of customer service experience and/or technical product knowledge experience
ORMaster's degree and no experience
ORAt least 4 years of customer service experience and/or technical product knowledge experience
About UsDivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
Performing assignments that require considerable judgment and initiative. Understands implications of work, identifies key issues, and makes recommendations for solutions. Identifies key issues and patterns from partial/conflicting data. Takes a broad perspective to problems and spots new, less obvious solutions.
Completes work with a limited degree of supervision. Determines methods and procedures on new assignments.
Desired SkillsStrong communication and problem resolution skills
Presentation skills/public speaking
Ability to manage multiple projects simultaneously
Proficient in Microsoft Office
Proficiency in social media platform monitoring
Mininum requriementsBachelor's degree and at least 2 years of customer service experience and/or technical product knowledge experience
ORMaster's degree and no experience
ORAt least 4 years of customer service experience and/or technical product knowledge experience
About UsDivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$54k-71k (estimate)
POST DATE
06/07/2024
EXPIRATION DATE
07/02/2024
WEBSITE
divihn.com
HEADQUARTERS
HOFFMAN ESTATES, IL
SIZE
50 - 100
FOUNDED
2002
TYPE
Private
CEO
ROOPA RAJESH
REVENUE
$10M - $50M
INDUSTRY
Business Services
Related Companies
Show more
Similar Jobs
Senior Customer Service Representative
View Jobs
Customer Sales and Service Senior Representative
View Jobs
Customer Success Senior Representative
View Jobs
Customer Service/Retention Representative, Senior
View Jobs
Banking Services Customer Senior Representative
View Jobs
Customer Service Representative, Senior - Merchant Cards
View Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
