90 SFDC Support Specialist Jobs in Charlotte, NC
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Changing Lives Therapeutic Service
Charlotte, NC | Contractor | Full Time | Part Time
$42k-48k (estimate)
1 Week Ago
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SFDC Support Specialist
$74k-92k (estimate)
Full Time | Business Services
2 Weeks Ago
Divihn Integration is Hiring a SFDC Support Specialist Near Charlotte, NC
For further information please contact our Talent Specialist: Wakkas at 224-507-1261Title: SFDC Support Specialist
Duration: 5 Months
Location: Charlotte, NCDescriptionRemote
Exempt Computer ProfessionalRequired Skills5-7 years experience with SFDC Service and Sales Cloud to include:
User Management (Role Hierarchy, Profiles, Permission Sets, Public Groups)
Salesforce automation (Workflow Rules, Approval Processes, Flows, Email Alerts)
Analytics (Dashboards and Reports)
Deployment (Change Set, Managed Packages)
Data Manipulation (Data Loader, Work Bench)
Sales Cloud (Pipeline management, Sales Processes, Lead Management, Quotes)
Service Cloud (Case Management, Escalation Processes, Email to Case, Auto Response Rules)
Community Portal (Force.com Sites, Customer and Partner Portal)
Object Management (Objects, Fields, Page Layouts, Formula Fields, Validation Rules)
File Management (Content, Libraries, Knowledge Base)
Development (Apex Triggers and Classes, Visual force, Lightning Components)
Security Controls (SSO, Domain Management, Login Policy)
Connected Apps (SSO, Salesforce Mobile, Power BI)
Position will primarily support North America business users and SFDC business processes, 8AM-5PM EST
Position will also provide support for SFDC business operations in EMEA and APAC as needed and may have to partially flex their work schedule to accommodate EMEA and APAC business operating hours
Position will provide 24/7/365 SFDC support in conjunction with other SFDC support personnel
About UsDivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
Duration: 5 Months
Location: Charlotte, NCDescriptionRemote
Exempt Computer ProfessionalRequired Skills5-7 years experience with SFDC Service and Sales Cloud to include:
User Management (Role Hierarchy, Profiles, Permission Sets, Public Groups)
Salesforce automation (Workflow Rules, Approval Processes, Flows, Email Alerts)
Analytics (Dashboards and Reports)
Deployment (Change Set, Managed Packages)
Data Manipulation (Data Loader, Work Bench)
Sales Cloud (Pipeline management, Sales Processes, Lead Management, Quotes)
Service Cloud (Case Management, Escalation Processes, Email to Case, Auto Response Rules)
Community Portal (Force.com Sites, Customer and Partner Portal)
Object Management (Objects, Fields, Page Layouts, Formula Fields, Validation Rules)
File Management (Content, Libraries, Knowledge Base)
Development (Apex Triggers and Classes, Visual force, Lightning Components)
Security Controls (SSO, Domain Management, Login Policy)
Connected Apps (SSO, Salesforce Mobile, Power BI)
- Demonstrated ability to gather, steward, and deliver requirements through the development lifecycle.
- Gathering and Documenting Business Requirements.
- Demonstrated ability to manage client/client relationship(s) and to effectively define/refine business process(as) and business requirements.
- Business Process Definition.
- Integration and User Acceptance Testing.
- Very strong communication skills
- Experience in integrating legacy, SAP, and any custom solutions
- Experience working in large multi-national institutions with complex management structures
- Solid understanding of master data requirements
- Created new user accounts, reset passwords, disabling user accounts, updated permissions
- Creating or updating workflow rules/validation rules/formula fields/email alerts/approval processes
- Creating or updating reports and dashboards, show end users how to use the reporting engine
- Mass data updates/record import/record transfers
- Getting related apps connected and working (Salesforce for Outlook, Power BI, Salesforce Mobile)
- Document and deploy changes from our ongoing development work, maintain backup sandboxes for change rollback purposes
- Save and maintain regular data backups, restore data as needed
- Answer any How To questions, give demos of Salesforce functionality
- Trouble shoot and fix any problems with Salesforce
- Monitor upcoming changes to the Salesforce platform, update the system as needed based on these changes.
Position will primarily support North America business users and SFDC business processes, 8AM-5PM EST
Position will also provide support for SFDC business operations in EMEA and APAC as needed and may have to partially flex their work schedule to accommodate EMEA and APAC business operating hours
Position will provide 24/7/365 SFDC support in conjunction with other SFDC support personnel
About UsDivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$74k-92k (estimate)
POST DATE
06/04/2024
EXPIRATION DATE
07/02/2024
WEBSITE
divihn.com
HEADQUARTERS
HOFFMAN ESTATES, IL
SIZE
50 - 100
FOUNDED
2002
TYPE
Private
CEO
ROOPA RAJESH
REVENUE
$10M - $50M
INDUSTRY
Business Services
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