Divine Plastic Surgery LLC is looking for a dynamic, charismatic and experienced Front Desk to join our fast-growing team. The ideal candidate for this position has a passion for setting up appointments, communicating effectively and working in a fast-paced, customer-focused office environment.

Must be fluent in ENGLISH and SPANISH (REQUIRED)

Qualifications

• Approachable personality and demeanor to work with the public and assist patients in a professional, friendly manner
• A happy outgoing attitude, and team-player attitude is a requirement
• The applicant should have an elegant and professional appearance and have experience in customer service as they will be the face of the practice
• This person should have strong organizational skills
• The ability to learn new skills quickly, retain information trained on and apply skills learned on a continuous basis
• It is important for the applicant to possess enthusiasm and a positive attitude
• Thrives in a busy, detail oriented and strong customer service environment
• Applicant should be a very patient and understanding person who knows how to manage a stressful situation appropriately
• Employee must be available two Saturdays a month if needed
• Must be able to follow direction and take constructive criticism well
• Must be punctual
• Language Skills
• Bilingual (written and spoken English and Spanish) is necessary

Responsibilities

• The goal is to make guests and visitors feel comfortable and valued while at our office
• Prepare office for patients by keeping the front desk and lobby tidy and presentable with all necessary material
• Greet and check patients in according to their scheduled appointment
• Assist patients to complete all necessary forms and documentation
• Call patients to verify appointments and appropriate arrival time based upon appointment type
• Scan documents
• Send welcome packages
• Answer all incoming calls (scheduling appointments, providing appropriate information, directing calls, taking messages, collecting payment, etc.)
• Answer questions and address complaints in a professional manner
• Monitor email for voicemails and handle them accordingly
• Maintain and manage patient records
• Register patients according to established protocols
• Room and help patients move through appointments according to their scheduled appointment time
• Manage register activities
• Monitor office electronic fax and distribute accordingly
• Help inform patients of medical office procedures and policies
• Safeguard patient privacy and confidentiality

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person